On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

more options

Firefox started crashing for me around 1 am cst. I've uninstalled and reinstalled twice. I've started in safe mode.

bp-9ef0dc2d-75b7-40c5-b8ca-f99ea1170914

Firefox started crashing for me around 1 am cst. I've uninstalled and reinstalled twice. I've started in safe mode. bp-9ef0dc2d-75b7-40c5-b8ca-f99ea1170914

All Replies (1)

more options

bp-9ef0dc2d-75b7-40c5-b8ca-f99ea1170914 Signature: RtlFreeHeap | CDeviceCollection<T>::Release

amdihk32.dll = Advanced Micro Devices, Inc. = AMD DVR Component

atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver

atidxx32.dll = Advanced Micro Devices


Firefox v55 has been having problems with graphics drivers and protection programs.

Check out Firefox v56 beta, some of the issues with Intel drivers have been fixed. https://www.mozilla.org/en-US/firefox/beta/all/