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When firefox downloads a link, if that link has a video file that is to automatically open, firefox crashes.

Posted

I go to the webpage, it automatically starts the video and within seconds the following Firefox error pops up (see below) then when I then chose the option to close the program, I get an error that says Gah! Your tab just crashed. When I chose "Restore this tab". It crashes again. Email me for 2 screen shots. They would not attach. The following is the report:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	55.0.3.6445
 Application Timestamp:	599ed8ae
 Fault Module Name:	StackHash_2860
 Fault Module Version:	6.3.9600.18725
 Fault Module Timestamp:	59380775
 Exception Code:	c0000374
 Exception Offset:	PCH_F1_FROM_ntdll+0x0000000000090C6A
 OS Version:	6.3.9600.2.0.0.256.48
 Locale ID:	1033
 Additional Information 1:	2860
 Additional Information 2:	28605bf129eae9f50ee1e8c98ff36988
 Additional Information 3:	6c3e
 Additional Information 4:	6c3eaa9ca3e8e907a6d154056db91486

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt
I go to the webpage, it automatically starts the video and within seconds the following Firefox error pops up (see below) then when I then chose the option to close the program, I get an error that says Gah! Your tab just crashed. When I chose "Restore this tab". It crashes again. Email me for 2 screen shots. They would not attach. The following is the report: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 55.0.3.6445 Application Timestamp: 599ed8ae Fault Module Name: StackHash_2860 Fault Module Version: 6.3.9600.18725 Fault Module Timestamp: 59380775 Exception Code: c0000374 Exception Offset: PCH_F1_FROM_ntdll+0x0000000000090C6A OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 2860 Additional Information 2: 28605bf129eae9f50ee1e8c98ff36988 Additional Information 3: 6c3e Additional Information 4: 6c3eaa9ca3e8e907a6d154056db91486 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Modified by Noah_SUMO

Additional System Details

Application

  • Firefox 55.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
  • Support URL: https://support.mozilla.org/1/firefox/55.0.3/WINNT/en-US/

Extensions

  • Norton Security Toolbar 2017.11.0.1 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: AMD FirePro W4170M (FireGL V)
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x6606
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 06841028
  • adapterSubsysID2: 06841028
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x1002
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18696
  • driverDate: 4-8-2016
  • driverDate2: 7-21-2015
  • driverVersion: 10.18.14.4432
  • driverVersion2: 15.200.1065.0
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000010db2) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000010db2) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4254 solutions 59572 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

d28e6ce4-c644-4420-b9bd-12477e93080d 8/14/2017 9:41 AM efb30b7c-9266-4236-9cc0-29855193bccf 5/1/2017 12:23 PM 8f931caa-ccb5-4f9d-8503-b107704db3a8 2/14/2017 9:53 PM 9db7acf1-e84d-4b69-8820-c314320dd82b 2/10/2017 2:45 PM ba971248-f982-4927-a8ce-c40ecee116e3 2/5/2017 2:02 PM d2dce8e3-6fc0-4358-b7c9-dd67900f5106 12/16/2016 2:34 PM

d28e6ce4-c644-4420-b9bd-12477e93080d 8/14/2017 9:41 AM efb30b7c-9266-4236-9cc0-29855193bccf 5/1/2017 12:23 PM 8f931caa-ccb5-4f9d-8503-b107704db3a8 2/14/2017 9:53 PM 9db7acf1-e84d-4b69-8820-c314320dd82b 2/10/2017 2:45 PM ba971248-f982-4927-a8ce-c40ecee116e3 2/5/2017 2:02 PM d2dce8e3-6fc0-4358-b7c9-dd67900f5106 12/16/2016 2:34 PM
FredMcD
  • Top 10 Contributor
4254 solutions 59572 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. '''

Question owner

I submitted the following:

Unsubmitted Crash Reports Report ID Date Crashed d28e6ce4-c644-4420-b9bd-12477e93080d 8/14/2017 9:41 AM efb30b7c-9266-4236-9cc0-29855193bccf 5/1/2017 12:23 PM 8f931caa-ccb5-4f9d-8503-b107704db3a8 2/14/2017 9:53 PM ba971248-f982-4927-a8ce-c40ecee116e3 2/5/2017 2:02 PM d0d480fa-7b89-4af5-8ade-56aca1a5e7aa 11/10/2016 10:32 AM 579ca4b9-a815-47c5-94ed-5012b09efb3b 10/13/2016 4:12 PM 006e9a7b-5535-4caa-951f-1b40e627f928 9/9/2016 11:32 AM e02c9150-1e5f-43f4-a82d-e9d3a515b21f 7/13/2016 11:34 AM d148554c-4116-4c55-b914-5fac4b9b1f78 7/12/2016 12:04 PM 8a77166e-c653-4e6e-8b58-acf44748599d 7/7/2016 1:40 PM d04a63b1-772c-43c7-9913-0833b182e470 4/15/2016 12:41 PM a62733fa-9da1-4a41-ab97-2e86f41802d0 3/16/2016 4:36 PM Submitted Crash Reports Report ID Date Submitted bp-1b0f2332-e252-49f6-afa8-6e58f0170829 8/29/2017 4:49 PM bp-def134b9-d672-4caf-b858-c063b0170829 8/29/2017 2:17 PM bp-2b15f2f2-e19c-4fd9-9f4c-0d0ce0170829 8/29/2017 2:11 PM bp-61af1c80-42bd-43cc-9ddc-142ad1170828 8/28/2017 3:09 PM bp-ff6d46bf-da06-4d49-a500-05d1b1170821 8/21/2017 1:01 PM

I submitted the following: Unsubmitted Crash Reports Report ID Date Crashed d28e6ce4-c644-4420-b9bd-12477e93080d 8/14/2017 9:41 AM efb30b7c-9266-4236-9cc0-29855193bccf 5/1/2017 12:23 PM 8f931caa-ccb5-4f9d-8503-b107704db3a8 2/14/2017 9:53 PM ba971248-f982-4927-a8ce-c40ecee116e3 2/5/2017 2:02 PM d0d480fa-7b89-4af5-8ade-56aca1a5e7aa 11/10/2016 10:32 AM 579ca4b9-a815-47c5-94ed-5012b09efb3b 10/13/2016 4:12 PM 006e9a7b-5535-4caa-951f-1b40e627f928 9/9/2016 11:32 AM e02c9150-1e5f-43f4-a82d-e9d3a515b21f 7/13/2016 11:34 AM d148554c-4116-4c55-b914-5fac4b9b1f78 7/12/2016 12:04 PM 8a77166e-c653-4e6e-8b58-acf44748599d 7/7/2016 1:40 PM d04a63b1-772c-43c7-9913-0833b182e470 4/15/2016 12:41 PM a62733fa-9da1-4a41-ab97-2e86f41802d0 3/16/2016 4:36 PM Submitted Crash Reports Report ID Date Submitted bp-1b0f2332-e252-49f6-afa8-6e58f0170829 8/29/2017 4:49 PM bp-def134b9-d672-4caf-b858-c063b0170829 8/29/2017 2:17 PM bp-2b15f2f2-e19c-4fd9-9f4c-0d0ce0170829 8/29/2017 2:11 PM bp-61af1c80-42bd-43cc-9ddc-142ad1170828 8/28/2017 3:09 PM bp-ff6d46bf-da06-4d49-a500-05d1b1170821 8/21/2017 1:01 PM
FredMcD
  • Top 10 Contributor
4254 solutions 59572 answers

Product Firefox Release Channel release Version 51.0.1 Build ID 20170125094131 OS Windows 8.1 OS Version 6.3.9600

bp-1b0f2332-e252-49f6-afa8-6e58f0170829 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 15 related bug reports. Most are new

dlumd11.dll = DisplayLink Core Software = DisplayLink Corp

ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation +++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 50.1.0

bp-def134b9-d672-4caf-b858-c063b0170829 Signature: IPCError-browser | ShutDownKill

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

dlumd11.dll = DisplayLink Core Software = DisplayLink Corp

ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation ++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 55.0.2

bp-2b15f2f2-e19c-4fd9-9f4c-0d0ce0170829 Signature: IPCError-browser | ShutDownKill

dlumd11.dll = DisplayLink Core Software = DisplayLink Corp

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

Product Firefox Release Channel release Version 51.0.1 Build ID 20170125094131 OS Windows 8.1 OS Version 6.3.9600 bp-1b0f2332-e252-49f6-afa8-6e58f0170829 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 15 related bug reports. Most are new dlumd11.dll = DisplayLink Core Software = DisplayLink Corp ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation +++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 50.1.0 bp-def134b9-d672-4caf-b858-c063b0170829 Signature: IPCError-browser | ShutDownKill msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder dlumd11.dll = DisplayLink Core Software = DisplayLink Corp ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation ++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 55.0.2 bp-2b15f2f2-e19c-4fd9-9f4c-0d0ce0170829 Signature: IPCError-browser | ShutDownKill dlumd11.dll = DisplayLink Core Software = DisplayLink Corp igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation
FredMcD
  • Top 10 Contributor
4254 solutions 59572 answers

Update your DisplayLink Corp programs. If the problem continues, disable it.

Update your DisplayLink Corp programs. If the problem continues, disable it.
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

You can try to modify multi-process settings to see if this has effect.

  • set dom.ipc.processCount to 1 if it is currently set to a higher value (4)
  • disable multi-process windows in Firefox

You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can try to modify multi-process settings to see if this has effect. *set dom.ipc.processCount to 1 if it is currently set to a higher value (4) *disable multi-process windows in Firefox You can disable multi-process windows in Firefox by setting these prefs to false on the <b>about:config</b> page. *browser.tabs.remote.autostart = false *browser.tabs.remote.autostart.2 = false You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config *http://www.ghacks.net/2016/07/22/multi-process-firefox/

Question owner

Before I try the modify multi-process setting changes, this is what happened this morning.

First I use three monitors

I updated displaylink through displaylink driver It was still happening

I disconnected the 2 external monitors from my laptop I ran windows and had not crashes

I turned on and plugged in my Kensington 3500 Adapater and the engaging the 2 external monitors and the windows crashed again

I disabled displaylink and my two external monitors did not turn on when I rebooted. No issues on my laptop

What do I do now?

Thanks -M

Before I try the modify multi-process setting changes, this is what happened this morning. First I use three monitors I updated displaylink through displaylink driver It was still happening I disconnected the 2 external monitors from my laptop I ran windows and had not crashes I turned on and plugged in my Kensington 3500 Adapater and the engaging the 2 external monitors and the windows crashed again I disabled displaylink and my two external monitors did not turn on when I rebooted. No issues on my laptop What do I do now? Thanks -M
FredMcD
  • Top 10 Contributor
4254 solutions 59572 answers

Please post those crash reports.

Please post those crash reports.

Question owner

In regards to my previous messgae re: multiple monitors, I have been running this way for about 1 1/2 years. This issue started a number of weeks ago. First it was every so often and now it has become more frequent.

In regards to submitting/posting the crash reports, I clicked on them the other day and they moved down to the submitted section: Here they are

Unsubmitted Crash Reports Report ID Date Crashed

Submitted Crash Reports Report ID Date Submitted bp-79943372-6c46-481f-8c5a-d43600170829 8/29/2017 4:53 PM bp-2253d202-f4ab-40ff-a39d-fc4320170829 8/29/2017 4:53 PM bp-a341353f-8d0a-4b70-9995-9af6d0170829 8/29/2017 4:53 PM bp-fd0eaf5c-33b7-4fd0-988e-ff4080170829 8/29/2017 4:53 PM bp-6a85d5a8-b6a8-435c-897f-6bf0f0170829 8/29/2017 4:52 PM bp-66ad64f7-4c18-4f62-889d-3c68e0170829 8/29/2017 4:52 PM bp-1e2f758c-e02b-4f92-a7df-0d93c0170829 8/29/2017 4:51 PM bp-fb50ece9-4159-4b16-aaef-361740170829 8/29/2017 4:51 PM bp-ef703b50-a5f1-457e-9058-00ac50170829 8/29/2017 4:50 PM bp-cbaf3844-0020-4d3a-980e-e57090170829 8/29/2017 4:50 PM bp-c2cecfea-958c-4071-b84f-6ee5c0170829 8/29/2017 4:50 PM bp-e2b4c6a0-26bb-4042-9fef-075f80170829 8/29/2017 4:49 PM bp-1b0f2332-e252-49f6-afa8-6e58f0170829 8/29/2017 4:49 PM bp-def134b9-d672-4caf-b858-c063b0170829 8/29/2017 2:17 PM bp-2b15f2f2-e19c-4fd9-9f4c-0d0ce0170829 8/29/2017 2:11 PM bp-61af1c80-42bd-43cc-9ddc-142ad1170828 8/28/2017 3:09 PM bp-ff6d46bf-da06-4d49-a500-05d1b1170821 8/21/2017 1:01 PM

In regards to my previous messgae re: multiple monitors, I have been running this way for about 1 1/2 years. This issue started a number of weeks ago. First it was every so often and now it has become more frequent. In regards to submitting/posting the crash reports, I clicked on them the other day and they moved down to the submitted section: Here they are Unsubmitted Crash Reports Report ID Date Crashed Submitted Crash Reports Report ID Date Submitted bp-79943372-6c46-481f-8c5a-d43600170829 8/29/2017 4:53 PM bp-2253d202-f4ab-40ff-a39d-fc4320170829 8/29/2017 4:53 PM bp-a341353f-8d0a-4b70-9995-9af6d0170829 8/29/2017 4:53 PM bp-fd0eaf5c-33b7-4fd0-988e-ff4080170829 8/29/2017 4:53 PM bp-6a85d5a8-b6a8-435c-897f-6bf0f0170829 8/29/2017 4:52 PM bp-66ad64f7-4c18-4f62-889d-3c68e0170829 8/29/2017 4:52 PM bp-1e2f758c-e02b-4f92-a7df-0d93c0170829 8/29/2017 4:51 PM bp-fb50ece9-4159-4b16-aaef-361740170829 8/29/2017 4:51 PM bp-ef703b50-a5f1-457e-9058-00ac50170829 8/29/2017 4:50 PM bp-cbaf3844-0020-4d3a-980e-e57090170829 8/29/2017 4:50 PM bp-c2cecfea-958c-4071-b84f-6ee5c0170829 8/29/2017 4:50 PM bp-e2b4c6a0-26bb-4042-9fef-075f80170829 8/29/2017 4:49 PM bp-1b0f2332-e252-49f6-afa8-6e58f0170829 8/29/2017 4:49 PM bp-def134b9-d672-4caf-b858-c063b0170829 8/29/2017 2:17 PM bp-2b15f2f2-e19c-4fd9-9f4c-0d0ce0170829 8/29/2017 2:11 PM bp-61af1c80-42bd-43cc-9ddc-142ad1170828 8/28/2017 3:09 PM bp-ff6d46bf-da06-4d49-a500-05d1b1170821 8/21/2017 1:01 PM

Modified by cor-el

FredMcD
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4254 solutions 59572 answers

Product Firefox Release Channel release Version 45.0 Build ID 20160303134406

bp-79943372-6c46-481f-8c5a-d43600170829 Signature: mozilla::layers::CompositableClient::IsConnected

ltc_help32-109838.dll = Raptr In-Game Overlay by Raptr.

ltc_help32-110351.dll = Raptr In-Game Overlay by Raptr.

dlumd11.dll = DisplayLink Core Software = DisplayLink Corp

ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation

This is for Sumo's Related Bugs 1261321 RESOLVED FIXED crash in mozilla::layers::CompositableClient::IsConnected +++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 45.0.2

bp-2253d202-f4ab-40ff-a39d-fc4320170829 bp-a341353f-8d0a-4b70-9995-9af6d0170829

Signature: hang | ConsoleCopyStringToBuffer

Process Type plugin (web) Shockwave Flash Version: 21.0.0.213

ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation

This is for Sumo's Related Bugs 1146350 RESOLVED INCOMPLETE Crash in [@ hang | ConsoleCopyStringToBuffer ]

Product Firefox Release Channel release Version 45.0 Build ID 20160303134406 bp-79943372-6c46-481f-8c5a-d43600170829 Signature: mozilla::layers::CompositableClient::IsConnected ltc_help32-109838.dll = Raptr In-Game Overlay by Raptr. ltc_help32-110351.dll = Raptr In-Game Overlay by Raptr. dlumd11.dll = DisplayLink Core Software = DisplayLink Corp ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation This is for Sumo's Related Bugs 1261321 RESOLVED FIXED crash in mozilla::layers::CompositableClient::IsConnected +++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 45.0.2 bp-2253d202-f4ab-40ff-a39d-fc4320170829 bp-a341353f-8d0a-4b70-9995-9af6d0170829 Signature: hang | ConsoleCopyStringToBuffer Process Type plugin (web) Shockwave Flash Version: 21.0.0.213 ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation This is for Sumo's Related Bugs 1146350 RESOLVED INCOMPLETE Crash in [@ hang | ConsoleCopyStringToBuffer ]
FredMcD
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4254 solutions 59572 answers

Update your Raptr In-Game Overlay by Raptr and DisplayLink Core Software = DisplayLink Corp


Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 26.0.0.151

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Update your Raptr In-Game Overlay by Raptr and DisplayLink Core Software = DisplayLink Corp ------------- Update your Flash Player '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 26.0.0.151 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

I have all the updates but it did not fix the issue

I have all the updates but it did not fix the issue
FredMcD
  • Top 10 Contributor
4254 solutions 59572 answers

If there a reason you are using Version 45.0.2 ? It is very old.

Try downloading Firefox and re-installing it.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

If there a reason you are using Version 45.0.2 ? It is very old. Try downloading Firefox and re-installing it. https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues. You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]

Question owner

FYI - I tested using Google chrome and I did not get the error

FYI - I tested using Google chrome and I did not get the error

Question owner

Firefox has been updated. I just went to about and it states I am running 55.0.3 (64bit) The says firefox is up to date

Firefox has been updated. I just went to about and it states I am running 55.0.3 (64bit) The says firefox is up to date
FredMcD
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4254 solutions 59572 answers

And . . . .

And . . . .

Question owner

I verified that it was updated it to the new release a few days ago. So.....just now, I went to upload newer version it said it was already updated. so....just now, I uninstalled Firefox. and now just reinstalled it Still have version 55.0.3 and it sill crashes

I verified that it was updated it to the new release a few days ago. So.....just now, I went to upload newer version it said it was already updated. so....just now, I uninstalled Firefox. and now just reinstalled it Still have version 55.0.3 and it sill crashes
FredMcD
  • Top 10 Contributor
4254 solutions 59572 answers

Post the newest cash reports.

Post the newest cash reports.

Question owner

there is nothing new at about:crashes

there is nothing new at about:crashes