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Thunderbird is not receiving emails from my service provider. They will not help with Thunderbird. How do I get the emails to come into Thunderbird?

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  • Last reply by Zenos

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My internet service provider is TDSNET. I can see my emails through their email server, but their email client is very poor and does not provide the options that Thunderbird does. I have been using Thunderbird for a long time, but in the last few days none of my emails are coming into Thunderbird from TDS. I called TDS and they would not help since the email client is not one of theirs. What do I need to do?

My internet service provider is TDSNET. I can see my emails through their email server, but their email client is very poor and does not provide the options that Thunderbird does. I have been using Thunderbird for a long time, but in the last few days none of my emails are coming into Thunderbird from TDS. I called TDS and they would not help since the email client is not one of theirs. What do I need to do?

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In order for us to better investigate this issue you need to add a little more non-personal information. Please add the troubleshooting information to your post.

To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?

Please post back with this information and any other questions you might have.