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Mozilla Firefox Critical ERROR Request ID & Password

  • 3 replies
  • 58 have this problem
  • 412 views
  • Last reply by Bob Jersey

JDMar
JDMar

I have repeatedly received a screen that ask for a is and password and/or call a support number. I am concerned this is not an message from Modzilla and may be some scam.

I have repeatedly received a screen that ask for a is and password and/or call a support number. I am concerned this is not an message from Modzilla and may be some scam.

Chosen solution

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should NEVER respond to such an alert to avoid getting infected with malware.

  • only update Firefox via "Help -> About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

See also:

Read this answer in context 👍 20

All Replies (3)

cor-el
cor-el
  • Moderator

Chosen Solution

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should NEVER respond to such an alert to avoid getting infected with malware.

  • only update Firefox via "Help -> About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

See also:

JDMar
JDMar Question owner

This was very helpful. I have never attempted to install one of these pop-ups, but when this one happens I cannot close either the current tab or Firefox. I have to go to Windows task manager to delete Firefox. I just added a pop-up blocker, hope this will help. Thanks for helping out.

Dale

Bob Jersey
Bob Jersey

I wish it were possible just to block pop-ups at selected sites, AOT specifying sites where they should not be blocked. The one at which I've consistently seen this pop-up is VVNMusic.com, also known as Vintage Vinyl News, where after like a minute of having been there...boom! there it is. And just like many others, only FF is impacted. Can someone from MOZ contact rwink@vvnmusic.com, and try to get to the bottom of why his site still suffers this issue?