Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

637 Firefox crashes since 01/2015 - help me understand

more options

Hello,

Firefox has been crashing intermittently for years on my Macbook Air. The problem is that it crashes seemingly randomly: not specifically when a process seems to be hanging the whole browser, nor when I do a specific action.

I've activated E10s (it was crashing before that), and I had hoped that it would stop whole-browser crahes. Instead, what I got now are two types of crashes: the whole browser or all tabs at the same time (the second one is definitely less annoying). To tell the truth I've mostly learned to live with it, but every few months I'm back to researching if some update will help my case or some add-on has been identified as the problem.

I use MacOs Sierra 10.12.15 on a 2013 Macbook Air, which is showing its age, but works mostly fine. For the past few months I've also switched from using Chrome and Firefox alongside and run 2 different profiles of Firefox (work and personal). I'm that committed to Mozilla. I also use Firefox on a beefed up Windows computer with no issue. My friend also uses Firefox on MacOs, with a similar set of extensions, and she doesn't seem to have troubles.

Thanks for your help!

My log of crashes (the latest ones are a few days old but they were pending and i submitted them today):

bp-481cd99d-328a-4807-8bce-2d62f0170728 28/07/17 12:44 bp-42a2d715-f82a-4d06-8267-1590d0170728 28/07/17 12:35 bp-75c75bf6-5b99-4124-b2e2-f6a7c0170728 28/07/17 12:34 bp-3ad1dfe7-2a00-4a53-98f1-201070170728 28/07/17 12:33 bp-75b32ee5-7649-47ac-b010-637a80170728 28/07/17 12:14 bp-abc76981-a498-4f72-be99-eaf980170728 28/07/17 12:13 bp-71985056-9831-4a5c-80cc-acd340170728 28/07/17 12:12 bp-46801549-c12a-49ad-b77d-1b4230170728 28/07/17 12:05 bp-8101f8c1-a1be-49a8-90d8-c25160170728 28/07/17 11:55 bp-9fbf8536-383a-44a5-84fe-ab58f0170728 28/07/17 11:53 bp-96d3e6f7-221c-4b5f-a167-a15280170728 28/07/17 11:48 bp-b7d36e09-be50-4588-8cd0-393541170728 28/07/17 11:33 bp-b3c125bf-bbf8-40d9-883f-f53310170727 27/07/17 15:57 bp-38588ab0-4f20-44c9-aeb2-7080b1170727 27/07/17 14:20 bp-e324040d-d02b-4cd4-a4d1-8974e1170725 25/07/17 15:07 bp-f5cf671e-3730-4bf3-a11c-91eba0170725 25/07/17 11:29 bp-1bd36869-3318-4a45-9cce-963be1170725 25/07/17 11:08 bp-6918bddc-5d3c-43b2-bfea-d06ca1170720 20/07/17 11:06 bp-debe7cfa-85eb-45da-8907-e1e341170718 18/07/17 16:39 bp-4c1d8e06-d7a8-4c6f-9706-734411170718 18/07/17 13:30 bp-0d97fb68-dc43-4d77-841a-10a931170717 17/07/17 23:15 bp-505bfc25-a3cf-49ef-9433-9b94f1170717 17/07/17 19:28 bp-3fbfd457-4090-4c62-ac04-a70fa1170714 14/07/17 12:07 bp-adad14f3-73a2-416d-bf5a-ed0161170713 13/07/17 19:40 bp-cb764186-ec5f-478c-b63e-356411170713 13/07/17 15:39 bp-8311a454-48b5-4928-b6d3-e6db51170713 13/07/17 11:36 bp-2a4c65f6-737b-497c-8768-6aa8c1170711 11/07/17 16:45 bp-eb48598d-e2cb-4d87-bd2c-c4e461170711 11/07/17 13:39 bp-53a32442-22ae-436e-a565-694791170711 11/07/17 11:03 bp-87fb1625-5bf8-4719-aa0e-dfe9e1170710 10/07/17 16:20 bp-15d49636-9b3a-4cbd-9d9c-d15511170709 10/07/17 00:00 bp-d87017f9-9c60-47ef-82d4-af9221170704 04/07/17 14:51 bp-64e02cef-cd29-427d-ac20-5259a1170704 04/07/17 11:04 bp-fc36b06b-7fbb-4521-9171-64c171170702 02/07/17 14:18 bp-6286d130-2404-46d4-ab73-68f6a0170701 02/07/17 01:05 bp-3f4b4bb0-c4b3-4356-a097-d5e3e1170701 01/07/17 14:51

(placed older reports in comment tags - c)

Hello, Firefox has been crashing intermittently for years on my Macbook Air. The problem is that it crashes seemingly randomly: not specifically when a process seems to be hanging the whole browser, nor when I do a specific action. I've activated E10s (it was crashing before that), and I had hoped that it would stop whole-browser crahes. Instead, what I got now are two types of crashes: the whole browser or all tabs at the same time (the second one is definitely less annoying). To tell the truth I've mostly learned to live with it, but every few months I'm back to researching if some update will help my case or some add-on has been identified as the problem. I use MacOs Sierra 10.12.15 on a 2013 Macbook Air, which is showing its age, but works mostly fine. For the past few months I've also switched from using Chrome and Firefox alongside and run 2 different profiles of Firefox (work and personal). I'm that committed to Mozilla. I also use Firefox on a beefed up Windows computer with no issue. My friend also uses Firefox on MacOs, with a similar set of extensions, and she doesn't seem to have troubles. Thanks for your help! My log of crashes (the latest ones are a few days old but they were pending and i submitted them today): bp-481cd99d-328a-4807-8bce-2d62f0170728 28/07/17 12:44 bp-42a2d715-f82a-4d06-8267-1590d0170728 28/07/17 12:35 bp-75c75bf6-5b99-4124-b2e2-f6a7c0170728 28/07/17 12:34 bp-3ad1dfe7-2a00-4a53-98f1-201070170728 28/07/17 12:33 bp-75b32ee5-7649-47ac-b010-637a80170728 28/07/17 12:14 bp-abc76981-a498-4f72-be99-eaf980170728 28/07/17 12:13 bp-71985056-9831-4a5c-80cc-acd340170728 28/07/17 12:12 bp-46801549-c12a-49ad-b77d-1b4230170728 28/07/17 12:05 bp-8101f8c1-a1be-49a8-90d8-c25160170728 28/07/17 11:55 bp-9fbf8536-383a-44a5-84fe-ab58f0170728 28/07/17 11:53 bp-96d3e6f7-221c-4b5f-a167-a15280170728 28/07/17 11:48 bp-b7d36e09-be50-4588-8cd0-393541170728 28/07/17 11:33 bp-b3c125bf-bbf8-40d9-883f-f53310170727 27/07/17 15:57 bp-38588ab0-4f20-44c9-aeb2-7080b1170727 27/07/17 14:20 bp-e324040d-d02b-4cd4-a4d1-8974e1170725 25/07/17 15:07 bp-f5cf671e-3730-4bf3-a11c-91eba0170725 25/07/17 11:29 bp-1bd36869-3318-4a45-9cce-963be1170725 25/07/17 11:08 bp-6918bddc-5d3c-43b2-bfea-d06ca1170720 20/07/17 11:06 bp-debe7cfa-85eb-45da-8907-e1e341170718 18/07/17 16:39 bp-4c1d8e06-d7a8-4c6f-9706-734411170718 18/07/17 13:30 bp-0d97fb68-dc43-4d77-841a-10a931170717 17/07/17 23:15 bp-505bfc25-a3cf-49ef-9433-9b94f1170717 17/07/17 19:28 bp-3fbfd457-4090-4c62-ac04-a70fa1170714 14/07/17 12:07 bp-adad14f3-73a2-416d-bf5a-ed0161170713 13/07/17 19:40 bp-cb764186-ec5f-478c-b63e-356411170713 13/07/17 15:39 bp-8311a454-48b5-4928-b6d3-e6db51170713 13/07/17 11:36 bp-2a4c65f6-737b-497c-8768-6aa8c1170711 11/07/17 16:45 bp-eb48598d-e2cb-4d87-bd2c-c4e461170711 11/07/17 13:39 bp-53a32442-22ae-436e-a565-694791170711 11/07/17 11:03 bp-87fb1625-5bf8-4719-aa0e-dfe9e1170710 10/07/17 16:20 bp-15d49636-9b3a-4cbd-9d9c-d15511170709 10/07/17 00:00 bp-d87017f9-9c60-47ef-82d4-af9221170704 04/07/17 14:51 bp-64e02cef-cd29-427d-ac20-5259a1170704 04/07/17 11:04 bp-fc36b06b-7fbb-4521-9171-64c171170702 02/07/17 14:18 bp-6286d130-2404-46d4-ab73-68f6a0170701 02/07/17 01:05 bp-3f4b4bb0-c4b3-4356-a097-d5e3e1170701 01/07/17 14:51 <!-- bp-41d79f21-9320-4102-8f73-e65fa1170626 26/06/17 23:41 bp-0fe8005a-aa07-4e33-a061-144521170616 16/06/17 23:06 bp-1aab21d4-423b-4fc0-9960-dcb331170615 15/06/17 21:00 bp-830cc75d-02e4-47df-9e94-473e71170615 15/06/17 17:31 bp-56fa905e-f255-4572-b73c-77c601170615 15/06/17 17:22 bp-af7d6865-6dfe-4fe4-9b6e-d91c11170610 11/06/17 00:14 bp-8d9f241c-b654-4681-a713-8fcf51170610 10/06/17 22:03 bp-ad926aa7-c945-4722-a25f-09d8b1170608 08/06/17 05:51 bp-8933a194-1a40-4f16-83bf-1b4d21170608 08/06/17 04:58 bp-c007f5b8-c804-4dec-8113-7f4eb1170604 04/06/17 03:46 bp-48ad58ba-de59-4eee-9556-2c7fa1170603 04/06/17 00:57 bp-2fdacb76-bcc6-46e1-945e-eb1191170601 01/06/17 15:29 bp-c8278064-b095-48a6-9873-47f151170601 01/06/17 09:25 bp-8dcf648f-f0df-4870-9bc7-8d68d1170601 01/06/17 08:28 bp-99b4941f-ea49-4677-b40f-b280a1170531 31/05/17 10:14 bp-90adfddc-7d16-4c72-9cd3-024b41170529 30/05/17 00:36 bp-7a91b327-2710-4d22-8f6e-1ef371170524 24/05/17 16:58 bp-9e338f17-61cc-4017-b026-cd6081170524 24/05/17 08:07 bp-13af1d2b-6096-4fba-a9a8-3503c1170523 23/05/17 16:38 bp-83713dc0-cc88-4074-8347-e23561170523 23/05/17 16:37 bp-db4447d8-5ae2-45db-bc3a-f94201170523 23/05/17 15:56 bp-d3acab66-bc54-4cad-8d0a-ee0e21170523 23/05/17 14:38 bp-473e769a-01d5-4655-9533-2294f1170523 23/05/17 14:35 bp-3faedf3e-fa27-467b-91e8-b61ea1170522 22/05/17 19:37 bp-ce2506e9-00cc-4ab5-9bd7-c8f6c1170516 16/05/17 07:29 bp-6e300c8e-5a49-4fb3-b110-839ae1170514 14/05/17 15:07 bp-6ffd640b-813b-493b-851e-fec0c1170512 12/05/17 12:32 bp-f29b4988-79e8-459e-bdeb-e890b1170512 12/05/17 12:28 bp-65aad382-661f-4446-b67a-2e45a1170511 11/05/17 17:55 bp-064b0ac5-9324-42c6-9230-e5cb61170511 11/05/17 17:55 bp-605e480d-321b-4914-80d5-876251170511 11/05/17 17:51 bp-799770ee-8790-4ca0-9029-e18261170511 11/05/17 17:49 bp-9eb7d1c5-3e4a-46f3-b800-33ddd1170511 11/05/17 14:03 bp-1a054375-9bf0-4f00-ae7e-2be621170511 11/05/17 04:31 bp-69a28b7a-9a39-49b9-87c5-9eb561170510 10/05/17 17:39 bp-9ebb7f78-af26-4999-9995-6998a1170508 08/05/17 19:45 bp-a66441dd-ad0b-442b-8d04-8b0cb1170508 08/05/17 17:57 bp-705efb34-d6ce-464d-83c7-19d8b1170508 08/05/17 13:03 bp-f0dbb491-f663-475f-b4ad-631121170505 05/05/17 11:02 bp-f57cd84b-a5cc-4dcc-838b-3299e1170504 04/05/17 19:01 bp-bb49eb51-0848-4162-8867-1016c1170503 03/05/17 21:36 bp-c64c5b56-2902-4153-a330-659581170503 03/05/17 21:34 bp-7a05eb48-fe3e-48ad-a98b-22dcd1170503 03/05/17 19:51 bp-9038c2bc-bab1-48e5-adf7-e667c1170503 03/05/17 15:45 bp-1bd8ef67-8e8d-4f4b-8386-b83081170503 03/05/17 14:16 bp-e10da9a4-2bd7-44b6-8a1f-183431170502 02/05/17 15:31 bp-63abdcf5-0817-4cf2-a479-129ee0170502 02/05/17 15:17 bp-5a587ecd-0065-4ea7-a74c-ef4e11170502 02/05/17 10:21 bp-0c58e6be-bee9-4791-9105-54de91170425 25/04/17 16:57 bp-5993af0b-20ea-4114-9931-90f661170425 25/04/17 10:18 bp-89b0d38b-304b-4ce6-ad40-1f3921170425 25/04/17 09:50 bp-f7ea512d-5830-4e22-816d-747831170421 21/04/17 08:30 bp-b02a4322-5901-4a0d-afac-2390d1170419 19/04/17 10:42 bp-d1783acd-bd29-48e2-a589-384db1170418 18/04/17 18:57 bp-48d85003-a09a-4862-9180-a5e4a1170418 18/04/17 10:31 bp-4c001e7b-e07e-44e2-b1b7-4193c0170418 18/04/17 09:24 bp-2d24c804-f316-42a6-8097-f60611170417 18/04/17 01:19 bp-bb9d7aa0-789d-410e-9226-88d060170417 18/04/17 00:56 bp-9d532ffe-79fc-483a-86cf-1a3a62170417 17/04/17 12:09 bp-41ecce68-e9ce-41c6-8540-085772170417 17/04/17 12:09 bp-9b22bc1e-80b4-41bd-9cbb-e3b252170417 17/04/17 12:09 bp-d768bc50-1fc8-4900-91c8-1db622170417 17/04/17 12:09 bp-f3a00443-be18-4ac7-b8b7-ddfda2170417 17/04/17 12:09 bp-f5a50030-2a42-4d5a-85da-b371b2170417 17/04/17 12:09 bp-1e2e0692-aa13-408d-9543-53feb2170417 17/04/17 12:09 bp-340cf5c8-1aeb-4904-9a66-a58c92170417 17/04/17 12:09 bp-69e8ebd9-612e-41c6-bd0b-3501c2170417 17/04/17 12:09 bp-c3d2f5a7-3740-4f06-9f6e-54eb92170417 17/04/17 12:09 bp-dfe40db4-75fc-405f-b558-98b402170417 17/04/17 12:09 bp-e969c229-35ce-4626-97ac-6025d2170417 17/04/17 12:09 bp-3a565b8a-7185-431f-b038-281962170417 17/04/17 12:09 bp-91ae184f-75a2-4cf5-a36d-eb4632170417 17/04/17 12:09 bp-949814b7-1c1f-4723-8c9b-b2e642170417 17/04/17 12:09 bp-b67be48f-55cf-46cf-9f2d-bafd82170417 17/04/17 12:09 bp-92f51b53-aae5-4aa0-903e-da1e72170417 17/04/17 12:09 bp-bd95ccc8-177c-4bc5-83bf-ab4792170417 17/04/17 12:09 bp-ff76ec5b-7eae-4ed4-b19f-ad6b92170417 17/04/17 12:09 bp-220a6fa9-6a2b-4156-8c1e-e07852170417 17/04/17 12:09 bp-7114f827-35fd-4bfd-a7e9-0691b2170417 17/04/17 12:09 bp-78ca6056-17ee-4dbf-b3e6-24f282170417 17/04/17 12:09 bp-92cb2d8b-89be-4d45-b6e9-301b12170417 17/04/17 12:09 bp-a46aa303-7767-4aa0-9fde-57ad82170417 17/04/17 12:09 bp-cb150835-34ef-48e9-a371-22db72170417 17/04/17 12:09 bp-b7ab3b09-2206-4066-bd0a-3ac332170417 17/04/17 12:09 bp-1c5711e6-9102-4b88-84d8-43e532170417 17/04/17 12:09 bp-73f5005b-86c4-42e0-81da-1dc702170417 17/04/17 12:09 bp-b728b40b-8428-471f-a30d-0a5622170417 17/04/17 12:09 bp-647704e9-5d76-4d0f-8186-cc4702170417 17/04/17 12:09 bp-6b4be652-ec11-4a8c-b13b-f91432170417 17/04/17 12:09 bp-78a3368c-9a1a-4277-914a-22fd22170417 17/04/17 12:09 bp-97169059-8559-457d-addf-de7da2170417 17/04/17 12:09 bp-981763ba-7af6-4158-886d-841b02170417 17/04/17 12:09 bp-dfcfe9f4-aaf9-4b03-a847-fa4a22170417 17/04/17 12:09 bp-e01a2bf5-3315-4f69-ad46-cc99e2170417 17/04/17 12:09 bp-e03a1df3-0799-43c1-a044-300072170417 17/04/17 12:09 bp-8496d0bd-ccea-4e94-84b2-075e52170417 17/04/17 12:09 bp-ae08382d-4af0-4362-8838-7e9302170417 17/04/17 12:09 bp-baef12d3-6ac9-4e42-9ee3-00d282170417 17/04/17 12:09 bp-e139a65b-e627-4454-807c-f36f72170417 17/04/17 12:09 bp-1a4c6bcb-573c-4355-ba42-003e62170417 17/04/17 12:09 bp-1cc11728-9dd3-4070-a6ed-95c952170417 17/04/17 12:09 bp-73b3d3dd-4e32-45d2-81ec-bc0962170417 17/04/17 12:09 bp-adaa087c-95fd-4c1c-ab27-ce16b2170417 17/04/17 12:09 bp-f1e1e4fe-1bfb-4670-9fe9-24fc22170417 17/04/17 12:09 bp-1d2148ce-ac57-45d5-809a-d3b772170417 17/04/17 12:09 bp-3c4a1de0-3a71-485b-b74f-fb58f2170417 17/04/17 12:09 bp-5686aa2d-04b3-4c6a-941d-d7ba02170417 17/04/17 12:09 bp-adb56820-cff4-4378-950e-8e8f92170417 17/04/17 12:09 bp-d57fd655-03f4-446e-88a0-9bc262170417 17/04/17 12:09 bp-f572d6a1-3373-46a6-b94b-7a89b2170417 17/04/17 12:09 bp-03952897-fc9c-4a3e-b805-cdebd2170417 17/04/17 12:09 bp-bc474670-7b00-4f01-9742-c53d22170417 17/04/17 12:09 bp-12bce08a-c025-4b3b-9fa8-784122170417 17/04/17 12:09 --> ''(placed older reports in comment tags - c)''

Modified by cor-el

All Replies (2)

more options

That's a lot of data, and the sequence is very difficult to follow. It's really too much for anyone to read. Here are some of the most recent Firefox 54.0.1 reports I was able to take a open having to give up. Hopefully a Mac person can look at these recent ones a little more closely

July 28th AddSelector - after about 2 days of uptime

July 27th void DispatchToTracer<T> - after about 98 minutes of uptime

July 27th <name omitted> | js::gc::detail::CellIsMarkedGrayIfKnown - after about 28 hours of uptime

July 25th nsXBLService::LoadBindingDocumentInfo - after about 3.5 hours of uptime

July 25th mozilla::dom::StreamBlobImpl::~StreamBlobImpl - after 4 days of uptime

July 25th js::DispatchTyped<T> - after nearly 4 days of uptime

I don't know how those can both be accurate in the report of previous crash time. Perhaps it's a multi-process thing?

July 24th <name omitted> | js::gc::detail::CellIsMarkedGrayIfKnown - after 4 days of uptime

July 20th ScanBlackVisitor::VisitNode - after 2 days of uptime

July 20th js::GCMarker::processMarkStackTop - after 2 days of uptime

I don't know how those can both be accurate in the report of previous crash time. Perhaps it's a multi-process thing?

July 20th pthread_mutex_lock | <name omitted> | nsTimerImpl::CancelCheckIfFiring - after about 40 hours of uptime

July 18th void DoMarking<T> - after about 8 hours of uptime

July 18th js::jit::MBasicBlock::clear - startup crash?

July 18th bool js::gc::IsAboutToBeFinalizedUnbarriered<T> - after about 18 hours uptime

July 18th mozilla::dom::PBlobParent::DestroySubtree - after about 24 hours uptime

July 17th oid DoMarking<T> - after about 3.5 hours uptime

(I give up...)


I don't know what these indicate but IPC stands for interprocess communications, so possibly problems with launching new processes since they all occurred within 6 seconds:

July 28th July 26th [https://crash-stats.mozilla.com/report/index/9fbf8536-383a-44a5-84fe-ab58f0170728 IPCError-browser | ShutDownKill

July 26th IPCError-browser | ShutDownKill

July 13 IPCError-browser | ShutDownKill

more options

@jscher thanks a lot for looking at it. I didn't really expect anyone to read everything, but at least to sample a few of them to see which kind of issues come up. I personally can't make much of any of these reports.

It makes sense though to look only at the ones in the latest Firefox version, maybe I should have only shared those. Sorry for the info dump!

Hopefully someone else can make sense of the ones you sampled. I suspected at some point that it might be related to my computer being short of RAM (8Go available, often using 7+ Go) or the processor being overloaded, which would push Firefox to crash itself instead of the computer. But not only it's pure conjecture, it doesn't match with the fact that I sometimes wake my computer from sleep only to find that Firefox has crashed.

Thanks again.

Edit: one detail I can add, is that since activating E10s, I have not experienced the most maddenning type of crash: when the browser would crash right after I clicked on the button to restore tabs from a previous crash. It would sometimes do that multple times before I was able to use Firefox normally. Nowadays I can trust that I can get back on track quickly after a crash.

Modified by anstapticial