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Where does email go if it is in junk folder and I mark it as Not Junk? Not in inbox or trash.

JERH replied
JERH

When email has been sent to Junk folder automatically and I mark it as Not Junk, where does it go? I have looked in the Inbox and Trash folders but it's not there. I have tried right clicking on the email in the Junk Folder and clicking on the Move To option. I then click on Inbox. It simply disappears no matter if I use Not Junk or Move To. Sometimes it can be something that I need to retain.

HELP!!

When email has been sent to Junk folder automatically and I mark it as Not Junk, where does it go? I have looked in the Inbox and Trash folders but it's not there. I have tried right clicking on the email in the Junk Folder and clicking on the Move To option. I then click on Inbox. It simply disappears no matter if I use Not Junk or Move To. Sometimes it can be something that I need to retain. HELP!!

All Replies (2)

in my case it goes to the inbox. usually a page or two down as I don't check my spam folder as often as I probably should.

I've checked my entire inbox but it's not there. Thanks for your reply to my post.