remove account from get all messages
Hello I removed an IMAP (gmail) account. It still shows up in the "Get all messages" list - so it keeps trying to get my emails from an account that does not exist. How do I remove the account from the "Get all messages" list?
Chosen solution
So... I used an add-on called Xpunge. It compacts folders etc. I ran that add-on and everything has gone back to normal. I have no idea why that would help?
I do remember many years ago...one of my old, deleted address books that kept coming back every time I restarted. That's when I downloaded that add-on. It helped then and it helped for this problem too.
Thanks to all of you for your time & help.
Read this answer in context 👍 0All Replies (9)
If you really removed the account there is no data for Thunderbird to use to get messages.
Go to Help and select Troubleshooting Information. Click Copy to Clipboard and come back here and paste that into a reply window.
There is no need for the printer or font info so if it tells you it is to large to paste eliminate that section.
Thanks for the help. The account I removed was called metropolis-productions (through gmail) I see it listed below as account 13. But it does not appear in my account settings after I removed it.
WARNING:
This contains sensitive information which shouldn't be forwarded or published without permission.
Application Basics
Name: Thunderbird
Version: 52.2.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1
Profile Folder: C:\Users\Owner\AppData\Roaming\Thunderbird\Profiles\f7qucg00.default
(Local drive)
Application Build ID: 20170622064432
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, DANNY, (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, Danny, (pop3) pop-server.tampabay.rr.com:110, plain, passwordCleartext
OUTGOING: Daniel Huff <dhuff004@tampabay.rr.com>, smtp-server.tampabay.rr.com:587, plain, none, true
account5:
INCOMING: account5, dhuff@showtx.com, (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: Danny Huff <dhuff@showtx.com>, smtp.googlemail.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, invoice@showtx.com, (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: ShowTx Invoices <invoice@showtx.com>, smtp.googlemail.com:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, dhuff@q2cue.com, (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: Danny Huff <dhuff@q2cue.com>, smtp.googlemail.com:465, SSL, passwordCleartext, true
account11:
INCOMING: account11, Invoice@q2cue.com, (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: Q2Cue Invoice <Invoice@q2cue.com>, smtp.googlemail.com:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, showinvoice@gmail.com, (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: Show Invoice <showinvoice@gmail.com>, smtp.googlemail.com:465, SSL, passwordCleartext, true
account13:
INCOMING: account13, danny@metropolis-productions.com, (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: Danny <danny@metropolis-productions.com>, smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-d40a5cd8-a05f-4253-96d9-26a3d2160711 (7/11/2016)
Extensions
Lightning, 5.4.2.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Xpunge, 0.6, true, {786abda0-fd14-d247-bf69-38b2fc18491b}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.2.1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 3a18412b-5020-4c91-840a-c02357c7475
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1499284962
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
plugin.state.flash: 0
plugin.state.npinstal: 0
plugins.update.notifyUser: true
privacy.donottrackheader.enabled: true
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
security.sandbox.content.tempDirSuffix: {33b7430b-e9cf-46ba-8def-b390c4fa1c13}
Graphics
GPU #1
Description: NVIDIA GeForce GTS 250
Vendor ID: 0x10de
Device ID: 0x0615
RAM: 1024
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 21.21.13.4201
Driver Date: 11-14-2016
GPU #2
Description: Intel(R) HD Graphics 4600
Vendor ID: 0x8086
Device ID: 0x0412
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.14.4264
Driver Date: 8-4-2015
Features
Direct2D: false
DirectWrite: true (6.2.9200.22164)
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTS 250 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.5
3.28.5
NSS Util
3.28.5
3.28.5
NSS SSL
3.28.5
3.28.5
NSS S/MIME
3.28.5
3.28.5
This shows Local Folders that you apparently renamed Danny. Remember that you renamed Local Folders if you ever ask a question about it.
It also show 7 other accounts. Is it one of those 7 accounts in question or is there something else?
How did you Remove the account in question?
Sorry I missed where you stated it was #13.
Modified
I removed the account by going to:
Tools | Account Settings | selecting the account, then | Account actions then | remove account.
The account I removed was called metropolis-productions (through gmail) It is listed as account 13 on the info I pasted.
If you go through the same remove actions now this account is not listed?
Strange!
I will message a couple of people with more knowledge that me so see if they have an idea.
Correct - the account is not listed. Only in the list under the button that says "Get Messages" So Thunderbird keeps checking for that account and I get an HTML page that pops up (attached) Then a Thunderbird message at the bottom left of my screen that says "failed to connect to server danny@metropolis-productions.com"
Thanks for your time & help.
Do you have a network calendar from Gmail with that account linked to Thunderbird
I do not have a network calendar from Gmail.
---
I only added the gmail accounts through Thunderbird.
Chosen Solution
So... I used an add-on called Xpunge. It compacts folders etc. I ran that add-on and everything has gone back to normal. I have no idea why that would help?
I do remember many years ago...one of my old, deleted address books that kept coming back every time I restarted. That's when I downloaded that add-on. It helped then and it helped for this problem too.
Thanks to all of you for your time & help.