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  • Last reply by Onno Ekker
  • Solved

Hi. Today, at the end of my work session, I have cleaned my computer with 'CCleaner' and then I have switched off my computer. When I have turned on it, both firefox and thunderbird have restarted themselves as if I had just installed them. Firefox never mind because there are still all the bookmarks, but thunderbird show me the initial settings. How I can solve this problem? I have a backup, but it hasn't been updated recently.

Hi. Today, at the end of my work session, I have cleaned my computer with 'CCleaner' and then I have switched off my computer. When I have turned on it, both firefox and thunderbird have restarted themselves as if I had just installed them. Firefox never mind because there are still all the bookmarks, but thunderbird show me the initial settings. How I can solve this problem? I have a backup, but it hasn't been updated recently.

Chosen solution

No, if you only restore prefs.js from your back-up, your latest email will be preserved.

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Then the unique solution is to restore it from my recent backup...but it isn't update so will I lost all my latest emails?

Chosen Solution

No, if you only restore prefs.js from your back-up, your latest email will be preserved.