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I just restarted my computer. Thunderbird shows none of my email accounts or local directories. How do I get back all of my old settings?

Paul
Paul

I started up my laptop this morning and started by browser and e-mail client. When Thunderbird started, it was like it was doing a new install. I have no access to my three e-mail accounts or local folders. How do I get it back?

I started up my laptop this morning and started by browser and e-mail client. When Thunderbird started, it was like it was doing a new install. I have no access to my three e-mail accounts or local folders. How do I get it back?

Chosen solution

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Read this answer in context 👍 2

All Replies (7)

user01229325
user01229325

Chosen Solution

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Paul
Paul Question owner

Thanks, I'll work through it.

user01229325
user01229325

This issue is being reported to Bugzilla. There are 10 reports of lost profiles this morning and still counting.

Zenos
Zenos

https://bugzilla.mozilla.org/show_bug.cgi?id=1372691

Please feel free to add any pertinent details.

user01229325
user01229325

Do you use the program CCleaner? What antivirus are you using? What version of Thunderbird do you have?

Paul
Paul Question owner

Yes, I use CCleaner. This could be a problem, a new version installed last night. v 5.31.6104

McAfee AV build 19.0.4016

Thunderbird 52.1.1

edit: Piriform is aware of the problem. They have posted an update, v 5.31.6105

Modified by Paul

user01229325
user01229325

Thanks for the update. The common thread in 6 cases is CCcleaner.