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Tbird will not open my profile

  • 3 replies
  • 11 have this problem
  • 3 views
  • Last reply by majhul

majhul
majhul
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I shutdown Thunderbird and restarted and it now prompts me to create a new account and all my email boxes are missing. The files are still in C:\Users\masud\AppData\Roaming\Thunderbird\Profiles\xxxxxxxx.default and I have tried creating a new profile and transferring over some of the main files to the new profile, but this gives the same problem. I have uninstalled and reinstalled TB and still no luck. My Address book is accessible though.

I shutdown Thunderbird and restarted and it now prompts me to create a new account and all my email boxes are missing. The files are still in C:\Users\masud\AppData\Roaming\Thunderbird\Profiles\xxxxxxxx.default and I have tried creating a new profile and transferring over some of the main files to the new profile, but this gives the same problem. I have uninstalled and reinstalled TB and still no luck. My Address book is accessible though.

Chosen solution

Hi, and thanks everyone. Yes, I think I ran CCleaner yesterday and it screwed up my Tbird profile. I have managed to salvage an on prefs.js file and can now access my emails.

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All Replies (3)

user01229325
user01229325
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Several users are reporting lost profile today. Would you provide the following info. Do you use CCleaner? What antivirus are you using? What version Thunderbird are you running?

user01229325
user01229325
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There have been several reports of this today and the common thread is all use CCleaner software. It updated recently to ver. 5.31.6104 and it had problems. I just heard from one user that Piriform, I guess the software creator, knows there is a problem and issued fix.

majhul
majhul Question owner
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Chosen Solution

Hi, and thanks everyone. Yes, I think I ran CCleaner yesterday and it screwed up my Tbird profile. I have managed to salvage an on prefs.js file and can now access my emails.