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looking for the mail folder under profiles/default but don't have it

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trying to view files from gmail obtained from SW. followed instructions from LERS, under Thunderbird/profiles/XXXXXXX.default. says look for Mail folder but it doesn't exist. I need to save mbox file into local folders but it's not there.

trying to view files from gmail obtained from SW. followed instructions from LERS, under Thunderbird/profiles/XXXXXXX.default. says look for Mail folder but it doesn't exist. I need to save mbox file into local folders but it's not there.

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Are you looking here: C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\Mail\mail account name example images below. Profile info: http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Have you made hidden files and folders visible? http://kb.mozillazine.org/Show_hidden_files_and_folders

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Chosen Solution

Are you looking here: C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\Mail\mail account name example images below. Profile info: http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Have you made hidden files and folders visible? http://kb.mozillazine.org/Show_hidden_files_and_folders

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Thank you very much. Great help.