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How do I fix the error message "rejected by server because it does not allow relaying"?

I recently purchased a new phone. I added my Mozilla Thunderbird account according to instructions on your site. Everything seem to work but when I send an outgoing email, I get the error message "the recipient was rejected by the serve because it does not allow relaying". Can someone please help? Thanks!

I recently purchased a new phone. I added my Mozilla Thunderbird account according to instructions on your site. Everything seem to work but when I send an outgoing email, I get the error message "the recipient was rejected by the serve because it does not allow relaying". Can someone please help? Thanks!

Chosen solution

The problem is setting up the email program on your phone?

Thunderbird is not your actual email service provider. By that I mean, Thunderbird works with your email account, but your account is provided by someone else, such as your internet service provider, Google, Microsoft, Yahoo, etc. So the critical question is whether you have the very latest mail account settings that your email service provider requires for mobile devices.

Can you track those down in case they are different from the settings used in Thunderbird?

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Chosen Solution

The problem is setting up the email program on your phone?

Thunderbird is not your actual email service provider. By that I mean, Thunderbird works with your email account, but your account is provided by someone else, such as your internet service provider, Google, Microsoft, Yahoo, etc. So the critical question is whether you have the very latest mail account settings that your email service provider requires for mobile devices.

Can you track those down in case they are different from the settings used in Thunderbird?