Cannot get into email account. Problem just started. Message is that app may put account at risk--less secure app
Google is preventing me from getting into my gmail account because Thunderbird is not secure. Please fix this un Thunderbird. See attached file.
Chosen solution
the error dialog offers a link to google to allow less secure apps. click it and allow them. This setting on google is automatically turned on everytime you go through their account security wizard thing. A bit sneaky really but it does put money in their pockets from search if you are using their web site instead of Thunderbird.
It is also fairly obvious that you are getting email from this forum in Thunderbird. SO is it possible your issues are related to one of your add-ons?
All Replies (16)
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the "Copy text to clipboard button" and paste the information into your reply.
what are you talking about? I bring up Tbird and I get the message from google seen in the previously attached file. That I am stopped from my gmail account because the app (Tbird) is not secure. I get a message from Tbird asking for my gmail account pw. I enter it and get "Login to server imap.gmail.com failed." That's it. I have made no changes -- I am just now having this problem.
Forgot to say that I have no problem logging into my gmail account from FF. The problem is Tbird.
Try reading the instructions given. That is what he is talking about.
thank you for explaining. So helpful. How about you tell me what Thunderbird window? Give me the url. Or some description of what you mean by Thunderbird window.
Thunderbird. You know the Thunderbird software you seem to be asking questions about. It is not that hard. Open Thunderbird. Click the 3 bar menu icon pictures in the instructions.
FYI: There are no URLs in email.
Ran from file location and got the attached. Same thing I get when I run from shortcut.
Please point out the 3 bar menu icon.
You cut off the AppMenu button. 3 bar. But the Help Menu is clearly visible. Try clicking that and selecting Troubleshooting Info. Then try to follow the instruction posted above.
Application Basics
Name: Thunderbird
Version: 45.8.0
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.8.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20170305125302
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account8:
INCOMING: account8, , (pop3) mail.twc.com:110, plain, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account11:
INCOMING: account11, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:587, alwaysSTARTTLS, OAuth2, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-119cb507-749d-4fd2-aafd-583550170504 (5/4/2017) http://crash-stats.mozilla.com/report/index/bp-7ad2291d-1f59-420a-b1a3-7c8a32151211 (12/11/2015)
Extensions
Lightning, 4.7.8, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Markdown Here, 2.12.0, true, markdown-here@adam.pritchard
Outgoing Message Format, 1.1, true, forceformat@crunch.mod
Send Later, 6.1.3, true, sendlater3@kamens.us
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 512000
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.8.0
font.internaluseonly.changed: false
font.minimum-size.x-western: 10
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Arial
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 11
general.autoScroll: false
gfx.crash-guard.d3d11layers.appVersion: 45.8.0
gfx.crash-guard.d3d11layers.deviceID: 0x0f31
gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4358
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct2d.disabled: false
gfx.direct3d.last_used_feature_level_idx: 0
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: c34bf456-ccc2-4e18-86cc-bef0d061dd6
network.cookie.cookieBehavior: 2
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1495805962
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 104393
plugin.importedState: true
print.printer_HP_Deskjet_3520_series_(Network).print_bgcolor: false
>>>>>>>>>>>>>>>>>>>>>>>>>>>>[ LENGTH IS TOO LONG
GOT MESSAGE WHEN TRIED TO POST SAYING: "Please keep the length of your content to 10,000 characters or less. It is currently 10,182 characters." SO I DELETED A BUNCH OF LINES ABOUT THE PRINTER. IF YOU WANT TO SEE THEM, LET ME KNOW AND I'LL POST THEM.
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0f31
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.10.4358
Driver Date: 12-21-2015
Direct2D Enabled: true
DirectWrite Enabled: true (10.0.14393.1198)
ClearType Parameters: Gamma: 2200 Pi
Update to the latest version of Thunderbird. That's currently 52.1.1. https://www.mozilla.org/thunderbird/
Problem unchanged after update--never had this problem with the previous version until now Perhaps server settings got changed somehow for the gmail account Please check that they are correct I tried various combinations but none worked--but I could have screwed up when I was trying stuff
here's the troubleshooting info after the update
WARNING: This contains sensitive information which shouldn't be forwarded or published without permission.
Application Basics
Name: Thunderbird
Version: 52.1.1
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1
Profile Folder: C:\Users\pat725\AppData\Roaming\Thunderbird\Profiles\m31r4268.default
(Local drive)
Application Build ID: 20170509142926
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
account8:
INCOMING: account8, Pat Harris, (pop3) mail.twc.com:110, plain, passwordCleartext
OUTGOING: pat <pat725@twc.com>, mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account11:
INCOMING: account11, pharris.lexington@gmail.com, (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: Pat Harris <pharris.lexington@gmail.com>, smtp.gmail.com:587, alwaysSTARTTLS, OAuth2, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-119cb507-749d-4fd2-aafd-583550170504 (5/4/2017) https://crash-stats.mozilla.com/report/index/bp-7ad2291d-1f59-420a-b1a3-7c8a32151211 (12/11/2015)
Extensions
Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Markdown Here, 2.12.0, true, markdown-here@adam.pritchard
Outgoing Message Format, 1.1, true, forceformat@crunch.mod
Send Later, 6.1.3, true, sendlater3@kamens.us
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.1.1
font.internaluseonly.changed: false
font.minimum-size.x-western: 10
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Arial
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 11
general.autoScroll: false
gfx.crash-guard.d3d11layers.appVersion: 52.1.1
gfx.crash-guard.d3d11layers.deviceID: 0x0f31
gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4358
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct2d.disabled: false
gfx.direct3d.last_used_feature_level_idx: 0
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: c34bf456-ccc2-4e18-86cc-bef0d061dd6
media.gmp.storage.version.observed: 1
network.cookie.cookieBehavior: 2
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1495805962
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 104393
plugin.importedState: true
>>>>>>>>>>>>>>>>>>> deleted printer information which was located at the end of the report
Chosen Solution
the error dialog offers a link to google to allow less secure apps. click it and allow them. This setting on google is automatically turned on everytime you go through their account security wizard thing. A bit sneaky really but it does put money in their pockets from search if you are using their web site instead of Thunderbird.
It is also fairly obvious that you are getting email from this forum in Thunderbird. SO is it possible your issues are related to one of your add-ons?
the error dialog offers a link to google to allow less secure apps. click it and allow them.
This doesn't make sense to me. OAuth2 authentication is turned on for both, incoming , and outgoing (Gmail) servers. In that case one doesn't have to 'allow less secure apps'.
christ1 said
the error dialog offers a link to google to allow less secure apps. click it and allow them.This doesn't make sense to me. OAuth2 authentication is turned on for both, incoming , and outgoing (Gmail) servers. In that case one doesn't have to 'allow less secure apps'.
As far as I am aware, Google will not use oAuth2.0 for POP accounts, only IMAP and SMTP.
As far as I am aware, Google will not use oAuth2.0 for POP accounts, only IMAP and SMTP.
That's my understanding too. And I didn't see any Gmail POP account in the Troubleshooting Information.
christ1 said
As far as I am aware, Google will not use oAuth2.0 for POP accounts, only IMAP and SMTP.That's my understanding too. And I didn't see any Gmail POP account in the Troubleshooting Information.
I was sure I did when I made the comment. but now I have no idea.