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I have changed provider to EE - Thunderbird will not accept my password and let me access my emails

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  • Last reply by Zenos
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Jude77
Jude77

I have changed my provider to EE but Thunderbird blocks all my emails. I have tried old passwords and a new one but Thunderbird will not accept. I have gone into my profile and all seems OK. Any ideas as there is no support from Thunderbord or any way to contact.

I have changed my provider to EE but Thunderbird blocks all my emails. I have tried old passwords and a new one but Thunderbird will not accept. I have gone into my profile and all seems OK. Any ideas as there is no support from Thunderbord or any way to contact.

All Replies (1)

Zenos
Zenos

Telling us that you have changed provider doesn't tell us very much. We need to understand what email service you are trying to use.

Do you use an email account provided by your ISP? If so, do you now have a new account with EE? And if it's a new account, it will have its own login and password. There's no point guessing and using old passwords.

If you have been using an account run by your previous ISP then that account is very likely no longer available to you. This would very like appear as an "incorrect password" error.

If you use an independent email provider (Gmail, Yahoo etc) the same password should still work