Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What is the difference between spam, trash, and junk folders?

  • 7 replies
  • 10 have this problem
  • 264 views
  • Last reply by Matt

more options

What is the difference between the spam, trash, and junk folders. On some accounts I have all three. Are they all necessary? Thanks

What is the difference between the spam, trash, and junk folders. On some accounts I have all three. Are they all necessary? Thanks

Chosen solution

I guess you missed the part where Thunderbird uses the work Junk to differentiate itself from items that an outside source marks as Spam. Thunderbird does not create or use a Spam folder or mark messages as Spam.

Read this answer in context 👍 0

All Replies (7)

more options

Junk is the term Thunderbird uses to describe spam emails. It is chosen to differentiate and to be suitable from translation.

SPAM is the term used by most mail providers and anti virus programs to describe spam. Because of this anything with the word spam in it originates outside of Thunderbird. either as an imap folder or something created by an add-on.

Trash is exactly what it says, other terms that are interchangeable as deleted and "deleted items"

The folders used for junk mail and deleted items in thunderbird are user configurable . Right click the account in the folder pane and select settings. In Server settings you can specify the folder used for deletions. n Junk settings you can specify the folder to be used for Junk/SPAM

more options

According to this reply, spam and junk are one and the same thing. If that is the case, why does Thunderbird have BOTH spam and junk folders? I continually get wanted emails diverted to spam (not junk). How can I reset the spam filter to accept wanted emails into the inbox?

more options

Chosen Solution

I guess you missed the part where Thunderbird uses the work Junk to differentiate itself from items that an outside source marks as Spam. Thunderbird does not create or use a Spam folder or mark messages as Spam.

more options

Many thanks for a quick reply. OK, so my ISP classifies it as Spam and Thunderbird classifies other stuff as Junk. I can ask Thunderbird to reclassify mail from a particular source as Not Junk, but how can I get mail in the Spam folder reclassified as Not Spam?

more options

Figure out who or what is adding that tag and make adjustments. It is not Thunderbird.

more options

How do I do that?

more options

If it is your ISP that is classifying it as spam ask them for advice on how to manage their spam tools. If it is your "internet security suite" I suggest you contact that supplier.