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Update dialog for older version will not go away!!!!

  • 7 replies
  • 3 have this problem
  • Last reply by FredMcD

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I've installed Firefox 53.0. The dialog saying that an older version has been downloaded appears every time I start Firefox. It prompts to restart the program to install, and the only other choice is install later. Restarting only makes the dialog appear again. I've tried reinstalling Firefox, and it makes no difference. I've tried following instructions to find and delete my profile information; I can't find it anywhere. I can't find anything that looks like the downloaded update. I can't find anything firefox related except the program. Please help! I'm loving Firefox, but I want this to go away!

Chosen solution

Firefox always shows "Update Ready to Install" MAC Only

SOLUTION: Remove /Users/<name>/Library/Caches/Mozilla/ which contained the directory /updates/Applications/Firefox/updates/

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Sorry, the screenshot did not successfully upload before.

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Chosen Solution

Firefox always shows "Update Ready to Install" MAC Only

SOLUTION: Remove /Users/<name>/Library/Caches/Mozilla/ which contained the directory /updates/Applications/Firefox/updates/

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/Users/<me>/Library/Caches/Mozilla/ does not exist.

/Users/Library/Caches does not contain a Mozilla folder

Can't find a Mozilla or Firefox folder anywhere.

Modified by umblay

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Let’s do a full clean re-install; Download Firefox For All languages And Systems

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.


Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.

Mote that this is the same location as used for the disk cache (see about:cache). MAC: ~/Library/Caches/Mozilla/updates/Applications/Firefox/updates/

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Many thanks to both FredMcD and cor-el!!! Once I learned how to show the hidden files and folders, I found the Mozilla folder to delete the offending update. Happy Joy!

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That was very good work. Well done.