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I installed the latest version of FF 50.1.0, but it says an update is available for 49.2.0. I can't figure out how to how make FF forget about this old update.

Posted

I have tried reinstalling FF several times and the updates go smoothly, but after a while FF tries to auto update to an older previous version. I can't seem to figure out how to get the auto updating functionality to forget about trying to get me to update to the older version.

I have tried reinstalling FF several times and the updates go smoothly, but after a while FF tries to auto update to an older previous version. I can't seem to figure out how to get the auto updating functionality to forget about trying to get me to update to the older version.

Additional System Details

Installed Plug-ins

  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Provides information about the default web browser
  • Version 5.41.3.0
  • Shockwave Flash 24.0 r0

Application

  • Firefox 50.1.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.1.0/Darwin/en-US/

Extensions

  • Adblock Plus 2.8.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • NoScript 2.9.5.2 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0863
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • crashGuards: []
  • currentAudioBackend: audiounit
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}]}
  • info: {u'TileHeight': 512, u'TileWidth': 512, u'AzureFallbackCanvasBackend': u'none', u'ApzWheelInput': 1, u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webgl2Renderer: (no info)
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Do Not remove the Profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

Then run the installer. If all goes well, remove the OLD folders when you are done.

Let’s do a full clean re-install; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} Save the file. Then '''Close Firefox.''' '''Mac:''' Open the "Applications" folder.<br>https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Do Not''' remove the Profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding '''.old''' to them. Do not rename the '''Mozilla Thunderbird''' folder if there is one. Then run the installer. If all goes well, remove the OLD folders when you are done.

Modified by James

Question owner

This does not solve my problem because i have already done a clean install several times. The "old" update keeps coming back even after a clean update.

This does not solve my problem because i have already done a clean install several times. The "old" update keeps coming back even after a clean update.
Seburo
  • Top 10 Contributor
  • Moderator
796 solutions 5878 answers

Hi

I think I know what this might be, but can you send through a screenshot of the update message you are getting?

If you can attach it as a response to this post, it would be really useful.

Hi I think I know what this might be, but can you send through a screenshot of the update message you are getting? If you can attach it as a response to this post, it would be really useful.
cor-el
  • Top 10 Contributor
  • Moderator
17524 solutions 158458 answers

Maybe disable the Application Update Service Helper 1.0 (aushelper@mozilla.org) extension that shows in the the System Details list next to the question.


Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Maybe disable the Application Update Service Helper 1.0 (aushelper@mozilla.org) extension that shows in the the System Details list next to the question. ---- Create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox