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Firefox Widevine CONSTANTLY crashing. Did "refresh", installed new, what else to try?

Posted

I'm on Firefox 50.1.0 on Mac OS X 10.12.2. Since my last Firefox update, I cannot watch Netflix or Amazon without receiving Widevine CDM crashes. I've tried doing a "refresh" as well as deleting Firefox, and installing new, with the same results. The only way for me to watch content on these sites is to disable Widevine CDM and fall back to MS Silverlight. That isn't even an option on some Amazon content.

Are there any more in depth things to try to get Widevine to stop crashing so I can watch content?

I'm on Firefox 50.1.0 on Mac OS X 10.12.2. Since my last Firefox update, I cannot watch Netflix or Amazon without receiving Widevine CDM crashes. I've tried doing a "refresh" as well as deleting Firefox, and installing new, with the same results. The only way for me to watch content on these sites is to disable Widevine CDM and fall back to MS Silverlight. That isn't even an option on some Amazon content. Are there any more in depth things to try to get Widevine to stop crashing so I can watch content?

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.16
  • Microsoft Lync 2010 Meeting Join Plug-in
  • Shockwave Flash 24.0 r0
  • 5.1.50428.0
  • Skype for Business Web App Plug-in

Application

  • Firefox 50.1.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.1.0/Darwin/en-US/

Extensions

  • Adblock Plus 2.8.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0fe9
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • crashGuards: []
  • currentAudioBackend: audiounit
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}]}
  • info: {u'TileHeight': 1024, u'TileWidth': 1024, u'AzureFallbackCanvasBackend': u'none', u'ApzWheelInput': 1, u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No
  • webgl2Renderer: (no info)
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GT 750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

I also just tried deleting the Firefox application and completely removing my profile information from ~/Library/Application Support/Firefox as well and installing from scratch, same issues

I also just tried deleting the Firefox application and completely removing my profile information from ~/Library/Application Support/Firefox as well and installing from scratch, same issues
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40306 answers
See this support article: [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]

Question owner

Hey Ed, Thanks for the suggestion, but this isn't a Firefox crash, it is a Widevine CDM crash. Firefox still works for all other browsing fine, but any content that utilizes the Widevine CDM plugin does not work (Netflix, Amazon, etc)

Hey Ed, Thanks for the suggestion, but this isn't a Firefox crash, it is a Widevine CDM crash. Firefox still works for all other browsing fine, but any content that utilizes the Widevine CDM plugin does not work (Netflix, Amazon, etc)