How do I fix Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 50.1.0.6186 Application Timestamp: 5849ff9c Fault Module Na
Can this be fixed? Any ideas?
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 50.1.0.6186 Application Timestamp: 5849ff9c Fault Module Name: StackHash_63c1 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000090 Exception Offset: 0c0a282a OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 63c1 Additional Information 2: 63c1ca1b320ef3b797e69e3cd03a1968 Additional Information 3: 20d5 Additional Information 4: 20d5dbb539a3b48eed76f9b17cc47bee
Chosen solution
woohoo hallujah!
fixed!!
one thing I wanted to do but could not do
because firefox kept crashing was refresh firefox.
so I google searched Can't refresh firefox
from mozilla support this is what I received and
it fixed my crashing!!! as follows:
You can refresh "manually" Firefox:
Uninstall it Download the last release from this link Install Firefox from the downloaded file
Don't start Firefox when installation is complete
Press the keys Windows + R and enter the command line
firefox.exe -ProfileManager
Create a new profile and make it the default profile Then start FirefoxRead this answer in context 👍 0
All Replies (7)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
the-edmeister
thank you for answering
I have a long list and I clicked on the first one
and it gave me this:
You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling. If you'd like to see your crash report, type about:crashes into your location bar and your report will be automatically submitted to our server where we'll give it priority processing.
Thank you for reporting your crashes.
Plus these are a couple weeks old. I've been crashing allot lately
and I don't know if crashes two weeks ago are the same problem I'm
having now but here goes:
9906e7fd-0578-45a2-9a37-ca2b7550d1fd 12/27/2016 10:42 AM d096e735-2ce6-40d3-8474-eaecea69a061 12/20/2016 4:37 PM 919e82f1-c3ee-43f4-a28c-38b687b8bb8b 12/20/2016 4:10 PM cadbe731-b5ff-4d90-b7c6-d2bcc28ce318 12/16/2016 12:09 AM 73e4486a-7795-432b-befc-015a7629b9e0 11/20/2016 11:07 AM
bp-e147bfcc-970d-4efc-8030-a441f2170107
1/7/2017 4:51 PM
bp-100f9050-9720-45ef-a55f-646362170107
1/7/2017 4:51 PM
bp-d3a8a6a8-5804-4380-89f4-acb402170107
1/7/2017 4:51 PM
bp-8815b7b9-6032-4269-8e42-852f32170107
1/7/2017 4:50 PM
bp-1e331833-6c5b-483c-b677-1ab0d2170107
11/20/2016 11:07 AM
That are problems with the Shockwave Flash plugin.
- Firefox 50.1.0 Crash Report [@ npswf32_24_0_0_186.dll@0x3e967a ]
- Firefox 50.1.0 Crash Report [@ hang | MsgWaitForMultipleObjects | npswf32_24_0_0_186.dll@0x3f546e ]
- Firefox 50.1.0 Crash Report [@ hang | MsgWaitForMultipleObjects | npswf32_24_0_0_186.dll@0x3f546e ]
You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:
- make sure you have the latest Flash version:
*https://get.adobe.com/flashplayer/otherversions/ - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also:
Thank you, I'll go to work on it.
I did all of the above suggestions and I'm still
crashing
Chosen Solution
woohoo hallujah!
fixed!!
one thing I wanted to do but could not do
because firefox kept crashing was refresh firefox.
so I google searched Can't refresh firefox
from mozilla support this is what I received and
it fixed my crashing!!! as follows:
You can refresh "manually" Firefox:
Uninstall it Download the last release from this link Install Firefox from the downloaded file
Don't start Firefox when installation is complete
Press the keys Windows + R and enter the command line
firefox.exe -ProfileManager
Create a new profile and make it the default profile Then start Firefox