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Why does Insert Symbols and Characters not work after upgrade?

  • 3 replies
  • 4 have this problem
  • 1 view
  • Last reply by Zenos

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I need to use international characters in my emails. After the last upgrade, the menu does not open anymore.

I need to use international characters in my emails. After the last upgrade, the menu does not open anymore.

Chosen solution

Does it work if you try Safe Mode?

https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

I ask because this is working in both my Thunderbirds, on Windows 7 and Linux, so the feature hasn't been deliberately taken away.

Possibly your pop-up dialogue is appearing but is reduced to zero size or is off-screen. Running in Safe Mode would disable a file that stores window sizes and positions.

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What does that mean? No menu? There is a menu but it doesn't have the insert option? Or you have an insert option but it doesn't work as expected?

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I have the "Insert" option, but when I go down to "Characters and Symbols," there is no drop-down menu from which to choose the international characters. Thus, the insert option does notwork as expected.

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Chosen Solution

Does it work if you try Safe Mode?

https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

I ask because this is working in both my Thunderbirds, on Windows 7 and Linux, so the feature hasn't been deliberately taken away.

Possibly your pop-up dialogue is appearing but is reduced to zero size or is off-screen. Running in Safe Mode would disable a file that stores window sizes and positions.