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New device won't sync after password reset

Posted

I have Mozilla sync'd between my (old) laptop and my phone, and it was a lovely pairing. Old laptop got stolen earlier today, and in setting up my new laptop, I forgot my old password and ended up resetting the password to Firefox Sync on the new computer. I'll hit 'sync now' and nothing happens, no favorites, no tabs, no recent session, nothing.

This computer is running the latest version of mint, and my old computer was running mint 13 I believe. It hasn't been updated in ages but was happily puttering along while I blissfully neglected to update the software to a newer version which may overwork that relic.

I have Mozilla sync'd between my (old) laptop and my phone, and it was a lovely pairing. Old laptop got stolen earlier today, and in setting up my new laptop, I forgot my old password and ended up resetting the password to Firefox Sync on the new computer. I'll hit 'sync now' and nothing happens, no favorites, no tabs, no recent session, nothing. This computer is running the latest version of mint, and my old computer was running mint 13 I believe. It hasn't been updated in ages but was happily puttering along while I blissfully neglected to update the software to a newer version which may overwork that relic.

Additional System Details

Installed Plug-ins

  • Gecko Media Player 1.0.8Video Player Plug-in for QuickTime, RealPlayer and Windows Media Player streams using MPlayer
  • DivX Web Player version 1.4.0.233
  • The IcedTea-Web Plugin executes Java applets.
  • The Videos 3.10.1 plugin handles video and audio streams.
  • Shockwave Flash 11.2 r202

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/Linux/en-US/

Extensions

  • ColorfulTabs 31.0.9 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Firefox Hello 3.0.0 (loop@mozilla.org)
  • Flagfox 5.1.17 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • ReminderFox 2.1.5.5.3 ({ada4b710-8346-4b82-8199-5de2b400a6ae})
  • Self-Destructing Cookies 0.4.11 (jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack)
  • Tab Mix Plus 0.5.0.1 ({dc572301-7619-498c-a57d-39143191b318})
  • Tab Scope 1.6.3 (tabscope@xuldev.org)
  • Youtube Unblocker Remediation 1.2 (malware-remediation@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel Open Source Technology Center -- Mesa DRI Mobile Intel® GM45 Express Chipset
  • adapterDeviceID: Mesa DRI Mobile Intel® GM45 Express Chipset
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: Intel Open Source Technology Center
  • driverDate:
  • driverVersion: 2.1 Mesa 10.5.9
  • info: {u'CairoUseXRender': 1, u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRenderer: Intel Open Source Technology Center -- Mesa DRI Mobile Intel® GM45 Express Chipset
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Thinking I brought it upon myself when I reset the password on my new computer. See new thread on saving the existing tabs, favorites, etc...

If I'm wrong, and there's still hope, I'll keep this thread open in a tab as well just to observe.

Thinking I brought it upon myself when I reset the password on my new computer. See new thread on saving the existing tabs, favorites, etc... If I'm wrong, and there's still hope, I'll keep this thread open in a tab as well just to observe.
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40160 answers
new thread is here: https://support.mozilla.org/en-US/questions/1149422