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Firefox doesn't allow to sign up, on account of me not passing age restrictions. I am 18.

Kazoragh

The Firefox does not allow me to create an account due to me "not passing" age restrictions. The FTC website states- "Congress and the FTC have taken special steps to assure that children under 13 years of age". I am 18 , which is older than 13. I have entered18 as well, but if refused to proceed, what should I do? Thank you.

The Firefox does not allow me to create an account due to me "not passing" age restrictions. The FTC website states- "Congress and the FTC have taken special steps to assure that children under 13 years of age". I am 18 , which is older than 13. I have entered18 as well, but if refused to proceed, what should I do? Thank you.

All Replies (3)

How were you able to log in here?

Or is your question about a different Mozilla website or service, and not this forum?

I wasn't able to log in. I'm talking about firefox sync, sorry for lack of clarification; when it askedfor my age, i put 18 and it said "Cannot create account_ You must meet certain age requirements to create a Firefox Account. " then a link to the FTC site.

Did you try to close and restart Firefox and try again?

Also make sure that you do not block cookies.