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Thunderbird keeps asking for password for hotmail.co.uk on pop3.live.com even though it is correct

  • 5 replies
  • 7 have this problem
  • 3 views
  • Last reply by Zenos

h_box
h_box
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Sorry, I'm not very technical but Thunderbird starting asking for my hotmail password out of the blue. I am entering my Microsoft password, which I think is what I'm meant to do. This works to sign in to my Microsoft account separately. I have removed any stored passwords from Thunderbird. I also logged in to my Microsoft account and ticked 'yes' to allow POP accounts. It still asks for the password. Any suggestions gratefully received.

Sorry, I'm not very technical but Thunderbird starting asking for my hotmail password out of the blue. I am entering my Microsoft password, which I think is what I'm meant to do. This works to sign in to my Microsoft account separately. I have removed any stored passwords from Thunderbird. I also logged in to my Microsoft account and ticked 'yes' to allow POP accounts. It still asks for the password. Any suggestions gratefully received.

Chosen solution

Go to https://outlook.live.com/owa/ and log in to your hotmail account there, using its email address and associated password.

If you have downloaded old messages to Thunderbird then you'll have to look at them in Thunderbird. But new messages, if you leave them in the webmail site, will become available to Thunderbird if/when Microsoft fix their email services.

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All Replies (5)

Paul McKeown
Paul McKeown
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See my problem. I reckon it may be same problem. Apparently a lot of hotmail, accounts are currently affected. Have a look at http://downdetector.com/status/outlook

h_box
h_box Question owner
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Ah, thanks for replying. At least it's not just me. Hoping there's some sort of solution soon.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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See https://portal.office.com/servicestatus

Title: Can't access or synchronize Outlook.com email

User Impact: Users may be unable to access or synchronize their Outlook.com accounts while using applications or mobile devices.

More info: While we're focused on remediation, users may be able to access the service by logging in to their Outlook.com accounts with a web browser as an alternative method.

Current status: We've completed the fix and are deploying it throughout the affected environment. While the fix is being deployed, some users may begin to access and synchronize their Outlook.com accounts while using applications or mobile devices.

Start time: Thursday, November 17, 2016, at 12:00 AM UTC

Next update by: Wednesday, November 23, 2016, at 8:30 PM UTC

h_box
h_box Question owner
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Hi, I'm not sure if there are any further updates. I am still having the same problem. I am using Thunderbird and am just repeatedly asked to re-enter the password for my hotmail account. Even if this can't be fixed, I would really like to be able to access my hotmail messages. Could someone explain how I can do this? I can access Outlook through the web but I'm not sure how to set it up to received my messages - I don't want to move all my emails to Outlook as they are currently all set up for Thunderbird. Is there any other way?

Zenos
Zenos
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Chosen Solution

Go to https://outlook.live.com/owa/ and log in to your hotmail account there, using its email address and associated password.

If you have downloaded old messages to Thunderbird then you'll have to look at them in Thunderbird. But new messages, if you leave them in the webmail site, will become available to Thunderbird if/when Microsoft fix their email services.

Modified by Zenos