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Firefox crashes

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  • Last reply by Scribe

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I've just upgraded FF on Windows 7 and it crashes with each attempt to open it. The latest crash ID is below bp-8b077043-0677-463b-aa30-d8ed82161118

I've just upgraded FF on Windows 7 and it crashes with each attempt to open it. The latest crash ID is below bp-8b077043-0677-463b-aa30-d8ed82161118

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Hi, this seems to be caused by an ongoing problem with Websense software, so if you have it on your system or within your organization, perhaps you could if possible try updating or disabling it.

For ref: https://bugzilla.mozilla.org/show_bug.cgi?id=682912

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