Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Dual video audio playing v49.0.2?

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by ideato

davidelevy
davidelevy
more options

I have an issue where every time I play a video i hear the audio twice, including when I stop playing the video? I am current on the my version of Firefox and tried uninstalling and reinstalling a fresh version. I have also tried storing to factory settings as sometimes the application, particularly when using Google Maps, runs really slow. Thanks for the help!

I have an issue where every time I play a video i hear the audio twice, including when I stop playing the video? I am current on the my version of Firefox and tried uninstalling and reinstalling a fresh version. I have also tried storing to factory settings as sometimes the application, particularly when using Google Maps, runs really slow. Thanks for the help!

Chosen solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 👍 1

All Replies (2)

FredMcD
FredMcD
more options

Chosen Solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

ideato
ideato
more options

Hello, if the above not work please try to change to false (double-click on it) the next preference in about:config

  • dom.ipc.plugins.asyncdrawing.enabled

thank you