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Firefox 49 freezes (not responsive) on opening AdBlock Plus Filter Preferences

Posted

Hang / freeze everything (all in browser) when trying to open and select whatever in AdBlock Plus Filter Preferences window. CPU usage on firefox process jumps at 50% permanently and becomes totally frozen / unresponsive.

I have suspected electrolysis (e10s) in Firefox as source causing the problem. But I see Multiprocess Windows 0/1 (Disabled by add-ons) and electrolysis looks to be disabled.

Could you please help me to solve that issue.

Hang / freeze everything (all in browser) when trying to open and select whatever in AdBlock Plus Filter Preferences window. CPU usage on firefox process jumps at 50% permanently and becomes totally frozen / unresponsive. I have suspected electrolysis (e10s) in Firefox as source causing the problem. But I see Multiprocess Windows 0/1 (Disabled by add-ons) and electrolysis looks to be disabled. Could you please help me to solve that issue.

Modified by Egroeg

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 11.92.2 for Mozilla browsers
  • Shockwave Flash 23.0 r0
  • Unity Player 5.3.6f1

Application

  • Firefox 49.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DownThemAll! 3.0.8 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Element Hiding Helper for Adblock Plus 1.3.9 (elemhidehelper@adblockplus.org)
  • Extended Statusbar 2.0.5 ({daf44bf7-a45e-4450-979c-91cf07434c3d})
  • Firebug 2.0.17 (firebug@software.joehewitt.com)
  • Mozilla Archive Format 4.0.1 ({7f57cf46-4467-4c2d-adfa-0cba7c507e54})
  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • NoScript 2.9.0.14 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Pocket 1.0.4 (firefox@getpocket.com)
  • ReloadEvery 45.0.0 ({888d99e7-e8b5-46a3-851e-1ec45da1e644})
  • ScrapBook 1.5.14 ({53A03D43-5363-4669-8190-99061B2DEBA5})
  • Web Compat 1.0 (webcompat@mozilla.org)
  • ShowIP 2.7.7.1-signed.1-signed ({3e9bb2a7-62ca-4efa-a4e6-f6f6168a652d}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 730
  • adapterDescription2:
  • adapterDeviceID: 0x1287
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 7-10-2016
  • driverDate2:
  • driverVersion: 10.18.13.6881
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'name': u'HW_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Direct3D11 not available on this computer', u'type': u'runtime'}]}, {u'status': u'blacklisted', u'description': u'Direct3D9 Compositing', u'name': u'D3D9_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g37', u'type': u'env'}]}, {u'status': u'unavailable', u'description': u'Direct2D', u'name': u'DIRECT2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D is not available on Windows XP', u'type': u'default'}]}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}]}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4351 solutions 61156 answers

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