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Pocket button missing - despite extensions.pocket.enabled=true my about:support tells Pocket=false

Posted

My Pocket button and "my saved list" button in bookmars are completely missing. I tried resetting my buttons by "set default" in UI settings but it didn't help.

extensions.pocket.enabled shows true extensions.xpiState shows false about:support shows Pocket 1.0.4 false

I don't want to reinstall firefox, create new profile etc. because I have lots of add-ons and don't want to reconfigure it again :/

My Pocket button and "my saved list" button in bookmars are completely missing. I tried resetting my buttons by "set default" in UI settings but it didn't help. extensions.pocket.enabled shows true extensions.xpiState shows false about:support shows Pocket 1.0.4 false I don't want to reinstall firefox, create new profile etc. because I have lots of add-ons and don't want to reconfigure it again :/

Chosen solution

I fixed the problem! I don't know if it was my fault or just some error with firefox caused it but I looked at ccleaner options and found "firefox extensions" tab. There was "pocket" set to disabled. I set it to enabled and button reappeared! I don't think I was the one who disabled it because I love and use this feature but who knows. Anyway - ccleaner solved my problem :)

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 23.0 r0
  • 5.1.50709.0

Application

  • Firefox 49.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.1/WINNT/pl/

Extensions

  • Add to feedly 1.4.1-signed.1-signed (jid1-YZsgHbPHarNxRg@jetpack)
  • Better Battlelog (BBLog) 4.9.1 (better-battlelog@getbblog.com)
  • Close All Tabs (Reloaded) 2.3.1.1-signed.1-signed (closealltabs@michael.grafl)
  • Disconnect 3.15.3.1-signed.1-signed (2.0@disconnect.me)
  • Download YouTube Videos as MP4 1.8.8 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})
  • Duplicate in Tab Context Menu 1.0.11 (DuplicateInTabContext@schuzak.jp)
  • Facebook Disconnect 2.1.3.1-signed.1-signed (facebook@disconnect.me)
  • Facebook Phishing Protector 4.4.3.1-signed.1-signed ({023e9ca0-63f3-47b1-bcb2-9badf9d9ef28})
  • Fast Dial 4.16.4 (fastdial@telega.phpnet.us)
  • Greasemonkey 3.9 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • MEGA 3.6.0 (firefox@mega.co.nz)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • OpenDownload² 4.1.1 ({210249CE-F888-11DD-B868-4CB456D89593})
  • Password Exporter 1.3.2 ({B17C1C5A-04B1-11DB-9804-B622A1EF5492})
  • pwgen - Generator Hasła 0.5.2.1-signed.1-signed (pwgen@alouche.net)
  • ReloadEvery 45.0.0 ({888d99e7-e8b5-46a3-851e-1ec45da1e644})
  • Selection Links 0.0.4.1-signed.1-signed (selectionlinks@floriangilles.com)
  • Session Manager 0.8.1.12 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • uBlock Origin 1.9.10 (uBlock0@raymondhill.net)
  • YouTube High Definition 48.3 ({7b1bf0b6-a1b9-42b0-b75d-252036438bdc})
  • Browsing Protection by F-Secure 2.173.4509 (ols@f-secure.com) (Inactive)
  • Pocket 1.0.4 (firefox@getpocket.com) (Inactive)
  • Web Compat 1.0 (webcompat@mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 1070
  • adapterDescription2:
  • adapterDeviceID: 0x1b81
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 33021462
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.d3d11video', u'type': u'd3d11video'}]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18123
  • driverDate: 9-16-2016
  • driverDate2:
  • driverVersion: 21.21.13.7290
  • driverVersion2:
  • failures: [u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash.']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • indices: [0, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 29, 30]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes; DXVA2D3D11 crashes detected in the past; Using D3D9 API
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1070 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: Yes
Standard8 35 solutions 193 answers

Helpful Reply

Hi, I'm currently looking into this.

Do you know if you've done anything that might have disabled it? e.g. changed about:config entries, installed particular add-ons to disable Pocket?

Hi, I'm currently looking into this. Do you know if you've done anything that might have disabled it? e.g. changed about:config entries, installed particular add-ons to disable Pocket?

Question owner

I think I didn't change anything related to pocket in about:config because I used it regularly and didn't want to disable it. However I installed fat-free firefox to disable firefox hello, but I removed it after few days. It had option to disable pocket but i didn't use it.

I think that my problem with pocket started few days ago when I had strange thing with my firefox - after every PC reboot my firefox looked like it was just installed - blank skin, auto-opened tabs like "welcome to firefox" etc. I had to login to firefox sync to auto download bookmarks, but skin was still missing (probably because it is old and unreachable in firefox store) so I had to manually overwrite it with my old firefox profile folder. After this operation everything was fine - I could open and close firefox all day and nothing was missing. But if I shutdown or reboot my PC - everything was blank again. I think it was something with my antivirus (F-Secure) because after uninstalling it problem with resetting disappeared. It was strange because I had this antivirus for few months and never had any problems with it. Now i reinstalled my windows, installed F-Secure again and problem didn't appear again. Few days later I wanted to use pocket feature and I noticed that button is missing.

I think my firefox profile could use "a bit" of cleaning but I don't know what files I can remove safely without ruining all my settings, bookmarks, passwords etc. Currently my firefox profile folder occupies 140MB of disk space.

I think I didn't change anything related to pocket in about:config because I used it regularly and didn't want to disable it. However I installed fat-free firefox to disable firefox hello, but I removed it after few days. It had option to disable pocket but i didn't use it. I think that my problem with pocket started few days ago when I had strange thing with my firefox - after every PC reboot my firefox looked like it was just installed - blank skin, auto-opened tabs like "welcome to firefox" etc. I had to login to firefox sync to auto download bookmarks, but skin was still missing (probably because it is old and unreachable in firefox store) so I had to manually overwrite it with my old firefox profile folder. After this operation everything was fine - I could open and close firefox all day and nothing was missing. But if I shutdown or reboot my PC - everything was blank again. I think it was something with my antivirus (F-Secure) because after uninstalling it problem with resetting disappeared. It was strange because I had this antivirus for few months and never had any problems with it. Now i reinstalled my windows, installed F-Secure again and problem didn't appear again. Few days later I wanted to use pocket feature and I noticed that button is missing. I think my firefox profile could use "a bit" of cleaning but I don't know what files I can remove safely without ruining all my settings, bookmarks, passwords etc. Currently my firefox profile folder occupies 140MB of disk space.

Chosen Solution

I fixed the problem! I don't know if it was my fault or just some error with firefox caused it but I looked at ccleaner options and found "firefox extensions" tab. There was "pocket" set to disabled. I set it to enabled and button reappeared! I don't think I was the one who disabled it because I love and use this feature but who knows. Anyway - ccleaner solved my problem :)

I fixed the problem! I don't know if it was my fault or just some error with firefox caused it but I looked at ccleaner options and found "firefox extensions" tab. There was "pocket" set to disabled. I set it to enabled and button reappeared! I don't think I was the one who disabled it because I love and use this feature but who knows. Anyway - ccleaner solved my problem :)
malfeasance 0 solutions 3 answers

Piterk said

I fixed the problem! I don't know if it was my fault or just some error with firefox caused it but I looked at ccleaner options and found "firefox extensions" tab. There was "pocket" set to disabled. I set it to enabled and button reappeared! I don't think I was the one who disabled it because I love and use this feature but who knows. Anyway - ccleaner solved my problem :)

That fixed it for me! Man! What a pain that was.

''Piterk [[#answer-933305|said]]'' <blockquote> I fixed the problem! I don't know if it was my fault or just some error with firefox caused it but I looked at ccleaner options and found "firefox extensions" tab. There was "pocket" set to disabled. I set it to enabled and button reappeared! I don't think I was the one who disabled it because I love and use this feature but who knows. Anyway - ccleaner solved my problem :) </blockquote> That fixed it for me! Man! What a pain that was.
malfeasance 0 solutions 3 answers

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Modified by malfeasance