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Need Help ASAP. No inbox messages

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by christ1

Butch32940
Butch32940
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My inbox is empty. There are no headers or messages in the folder. Saved messages and junk mail is still in their respective folders. I am using Roadrunner and the email is downloading on the TWC site and I can access messages there but I much prefer Thunderbird. I downloaded a couple of other email clients and they were able to get new messages but none of the old ones. I am 81 years old not tech savvy. Is there a simple way to fix this or do I have to give up Thunderbird.

My inbox is empty. There are no headers or messages in the folder. Saved messages and junk mail is still in their respective folders. I am using Roadrunner and the email is downloading on the TWC site and I can access messages there but I much prefer Thunderbird. I downloaded a couple of other email clients and they were able to get new messages but none of the old ones. I am 81 years old not tech savvy. Is there a simple way to fix this or do I have to give up Thunderbird.

All Replies (3)

christ1
christ1
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Is there a simple way to fix this

I don't think so. See if this article helps. http://kb.mozillazine.org/Disappearing_mail

or do I have to give up Thunderbird.

That is entirely up to you. I just fail to see what you'd gain from that, as other email clients you tried didn't recover your messages either.

Butch32940
Butch32940 Question owner
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The other email clients received the new messages--but not the old ones. Thunderbird didn't recover any.

christ1
christ1
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Are you saying you cannot receive messages with Thunderbird right now? If so, see https://support.mozilla.org/kb/cannot-receive-messages

Is there any error message?

Modified by christ1