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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by Meedstone

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duplicate of /questions/1138691

Firefox 41.0.2 crashes with ID bp-1a307104-4eae-461d-8f13-6bbaf2160913. Please assist to find an answer.

Modified by James

All Replies (3)

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Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows 8.1 OS Version 6.3.9600

Signature: nsSocketOutputStream::Write

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection

icudt55.dll = International Components for Unicode

This is for Sumo's Related Bugs 1222933 REOPENED --- crash in nsSocketOutputStream::Write due to PR_Write interception 671468 RESOLVED DUPLICATE Firefox crash @ nsSocketOutputStream::Write(char const*, unsigned int, unsigned int*) (Correlation to Спутник @Mail.Ru and Yandex.Bar)


Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/

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hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

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Thanks Fred.... We checked and issue is definition update related to Symentec. Thanks for the support.

Cheers,

Meedstone