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Firefox crashes

  • 5 replies
  • 5 have this problem
  • 84 views
  • Last reply by John99

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Firefox Crashes with ID bp-1a307104-4eae-461d-8f13-6bbaf2160913 at startup. Please assist.

All Replies (5)

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hi Meedstone, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

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Thanks Philip.... We checked and issue is definition update related to Symantec. Thanks for the support.

Cheers,

Meedstone

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Meedstone said

Thanks Philip.... We checked and issue is definition update related to Symantec. Thanks for the support. Cheers, Meedstone

Hello Meedstone,

We're stuck with the same issue, so may I ask you some more details, regarding Symantec, please?

Regards.

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Cross link in case it helps rsnssi said

We did a rollback of the IPS Signatures to 09.09.2016 .. Seems to solve the problem at the Moment...
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And another potential solution: philipp said]

thanks for providing the crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/