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Firefox crashes

Posted

Firefox Crashes with ID bp-1a307104-4eae-461d-8f13-6bbaf2160913 at startup. Please assist.

Firefox Crashes with ID bp-1a307104-4eae-461d-8f13-6bbaf2160913 at startup. Please assist.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; rv:11.0) like Gecko

More Information

philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23375 answers

Helpful Reply

hi Meedstone, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

hi Meedstone, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

Helpful Reply

Thanks Philip.... We checked and issue is definition update related to Symantec. Thanks for the support.

Cheers,

Meedstone

Thanks Philip.... We checked and issue is definition update related to Symantec. Thanks for the support. Cheers, Meedstone
nicolasecarnot 1 solutions 7 answers

Meedstone said

Thanks Philip.... We checked and issue is definition update related to Symantec. Thanks for the support. Cheers, Meedstone

Hello Meedstone,

We're stuck with the same issue, so may I ask you some more details, regarding Symantec, please?

Regards.

''Meedstone [[#answer-916146|said]]'' <blockquote> Thanks Philip.... We checked and issue is definition update related to Symantec. Thanks for the support. Cheers, Meedstone </blockquote> Hello Meedstone, We're stuck with the same issue, so may I ask you some more details, regarding Symantec, please? Regards.
John99 971 solutions 13138 answers

Cross link in case it helps rsnssi said

We did a rollback of the IPS Signatures to 09.09.2016 .. Seems to solve the problem at the Moment...
Cross link in case it helps ''rsnssi [https://support.mozilla.org/en-US/questions/1138694#answer-916178 said]'' <blockquote> We did a rollback of the IPS Signatures to 09.09.2016 .. Seems to solve the problem at the Moment... </blockquote>
John99 971 solutions 13138 answers

And another potential solution: philipp said]

thanks for providing the crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/
And another potential solution: ''philipp [https://support.mozilla.org/en-US/questions/1138732#answer-916209 said]]'' <blockquote> thanks for providing the crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/ </blockquote>