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Firefox crashes on starting. In save mode also

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by FredMcD

Gerryxx
Gerryxx
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Hello!

Firefox crashes on starting. In save mode also. De-Installation and new Installation didn't solve the Problem.

This is one of the crash ids: bp-2113371a-46a7-47b1-bc5c-8444f2160913 (I get different when trying once more.)

Who knows a solution?

Hello! Firefox crashes on starting. In save mode also. De-Installation and new Installation didn't solve the Problem. This is one of the crash ids: bp-2113371a-46a7-47b1-bc5c-8444f2160913 (I get different when trying once more.) Who knows a solution?

Chosen solution

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

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philipp
philipp
  • Moderator
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Chosen Solution

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

FredMcD
FredMcD
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Product Firefox Release Channel release Version 47.0 Build ID 20160604131506 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: nsFileStreamBase::Write

rsintcor32.dll = RSCORE from Reflectent Software Inc

csma_ldr32.dll = Citrix Systems, Inc

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 597260 REOPENED --- startup crash in nsFileOutputStream::Write

Update/disable Reflectent Software