X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

I can't even start it in Safe Mode. Crash reports: bp-e52f2918-bd3a-4c2a-a72b-3ef512160913 bp-10263307-4411-403d-8fca-de8222160913 bp-e31a9652-4252-46e3-bf62-29b252160913 bp-4b25c1bc-f7aa-481c-97ce-e75402160913 bp-67e31304-78c0-4740-88af-050832160913 bp-f875c557-ce42-44ca-a259-72e3f2160913

I can't even start it in Safe Mode. Crash reports: bp-e52f2918-bd3a-4c2a-a72b-3ef512160913 bp-10263307-4411-403d-8fca-de8222160913 bp-e31a9652-4252-46e3-bf62-29b252160913 bp-4b25c1bc-f7aa-481c-97ce-e75402160913 bp-67e31304-78c0-4740-88af-050832160913 bp-f875c557-ce42-44ca-a259-72e3f2160913

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59846 answers

Product Firefox Release Channel release Version 46.0.1 Build ID 20160502172042 OS Windows 8.1 OS Version 6.3.9600

Product Firefox Release Channel release Version 46.0.1 Build ID 20160502172042 OS Windows 8.1 OS Version 6.3.9600
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

Helpful Reply

Sorry to hear about the crashes, and thank you for the report IDs. They are all the same problem: Based on my layman's understanding, Firefox is crashing when trying to write the certificate blocklist to disk, which is the file named revocations.txt in your currently active profile folder.

Let's try to remove the existing file and see whether that helps.

First, set Windows to show hidden files and folders. See: http://windows.microsoft.com/en-us/windows/show-hidden-files

Next, copy the following "shortcut" and paste it into the Windows system search box (on the charms bar?) and press Enter to launch it in Windows Explorer:

%APPDATA%\Mozilla\Firefox\Profiles

That should display one or more folders with semi-random names. If there's only one, double-click into it. (If there are multiple folders, you can repeat the process with each one.)

Scroll down and look for revocations.txt -- by default, Windows hides common file extensions like .txt, so in that case, you might see only revocations with a file type of Text Document.

Right-click the file and rename it something like revocationsOLD.txt in case we need to undo this.

Will Windows let you do that? If so, after doing the rename, start Firefox again and see whether it will run. Any improvement?

Sorry to hear about the crashes, and thank you for the report IDs. They are all the same problem: Based on my layman's understanding, Firefox is crashing when trying to write the certificate blocklist to disk, which is the file named '''revocations.txt''' in your currently active profile folder. Let's try to remove the existing file and see whether that helps. First, set Windows to show hidden files and folders. See: http://windows.microsoft.com/en-us/windows/show-hidden-files Next, copy the following "shortcut" and paste it into the Windows system search box (on the charms bar?) and press Enter to launch it in Windows Explorer: %APPDATA%\Mozilla\Firefox\Profiles That should display one or more folders with semi-random names. If there's only one, double-click into it. (If there are multiple folders, you can repeat the process with each one.) Scroll down and look for '''revocations.txt''' -- by default, Windows hides common file extensions like .txt, so in that case, you might see only '''revocations''' with a file type of Text Document. Right-click the file and rename it something like revocationsOLD.txt in case we need to undo this. Will Windows let you do that? If so, after doing the rename, start Firefox again and see whether it will run. Any improvement?
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

Oh... one other thought: if this problem started after doing Windows updates or new software installations, and you haven't shut down and restarted Windows recently, try that first. Sometimes after system updates Firefox doesn't have full permissions and may have odd glitches accessing your profile folder.

Oh... one other thought: if this problem started after doing Windows updates or new software installations, and you haven't shut down and restarted Windows recently, try that first. Sometimes after system updates Firefox doesn't have full permissions and may have odd glitches accessing your profile folder.
philipp
  • Top 25 Contributor
  • Moderator
5321 solutions 23502 answers

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

Question owner

jscher2000 said

Oh... one other thought: if this problem started after doing Windows updates or new software installations, and you haven't shut down and restarted Windows recently, try that first. Sometimes after system updates Firefox doesn't have full permissions and may have odd glitches accessing your profile folder.

jscher2000 said

Sorry to hear about the crashes, and thank you for the report IDs. They are all the same problem: Based on my layman's understanding, Firefox is crashing when trying to write the certificate blocklist to disk, which is the file named revocations.txt in your currently active profile folder. Let's try to remove the existing file and see whether that helps. First, set Windows to show hidden files and folders. See: http://windows.microsoft.com/en-us/windows/show-hidden-files Next, copy the following "shortcut" and paste it into the Windows system search box (on the charms bar?) and press Enter to launch it in Windows Explorer: %APPDATA%\Mozilla\Firefox\Profiles That should display one or more folders with semi-random names. If there's only one, double-click into it. (If there are multiple folders, you can repeat the process with each one.) Scroll down and look for revocations.txt -- by default, Windows hides common file extensions like .txt, so in that case, you might see only revocations with a file type of Text Document. Right-click the file and rename it something like revocationsOLD.txt in case we need to undo this. Will Windows let you do that? If so, after doing the rename, start Firefox again and see whether it will run. Any improvement?

Thanks for the reply. Multiple folders but only the default one has multiple revocation files. About 37. Rename each one?

''jscher2000 [[#answer-916051|said]]'' <blockquote> Oh... one other thought: if this problem started after doing Windows updates or new software installations, and you haven't shut down and restarted Windows recently, try that first. Sometimes after system updates Firefox doesn't have full permissions and may have odd glitches accessing your profile folder. </blockquote> ''jscher2000 [[#answer-916049|said]]'' <blockquote> Sorry to hear about the crashes, and thank you for the report IDs. They are all the same problem: Based on my layman's understanding, Firefox is crashing when trying to write the certificate blocklist to disk, which is the file named '''revocations.txt''' in your currently active profile folder. Let's try to remove the existing file and see whether that helps. First, set Windows to show hidden files and folders. See: http://windows.microsoft.com/en-us/windows/show-hidden-files Next, copy the following "shortcut" and paste it into the Windows system search box (on the charms bar?) and press Enter to launch it in Windows Explorer: %APPDATA%\Mozilla\Firefox\Profiles That should display one or more folders with semi-random names. If there's only one, double-click into it. (If there are multiple folders, you can repeat the process with each one.) Scroll down and look for '''revocations.txt''' -- by default, Windows hides common file extensions like .txt, so in that case, you might see only '''revocations''' with a file type of Text Document. Right-click the file and rename it something like revocationsOLD.txt in case we need to undo this. Will Windows let you do that? If so, after doing the rename, start Firefox again and see whether it will run. Any improvement? </blockquote> Thanks for the reply. Multiple folders but only the default one has multiple revocation files. About 37. Rename each one?
philipp
  • Top 25 Contributor
  • Moderator
5321 solutions 23502 answers

hi again, we have no learned by feedback from other affected users that updating to firefox 48.0.2 should solve the crashing issue: https://www.mozilla.org/en-US/firefox/all/

hi again, we have no learned by feedback from other affected users that updating to firefox 48.0.2 should solve the crashing issue: https://www.mozilla.org/en-US/firefox/all/
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

sbracco said

Multiple folders but only the default one has multiple revocation files. About 37. Rename each one?

There should only be one, so the others definitely do not belong and can be deleted. Do they have numbers, like revocations-1.txt, revocations-2.txt or how do they coexist?

''sbracco [[#answer-916415|said]]'' <blockquote>Multiple folders but only the default one has multiple revocation files. About 37. Rename each one? </blockquote> There should only be one, so the others definitely do not belong and can be deleted. Do they have numbers, like revocations-1.txt, revocations-2.txt or how do they coexist?

Question owner

jscher2000 said

sbracco said
Multiple folders but only the default one has multiple revocation files. About 37. Rename each one?

There should only be one, so the others definitely do not belong and can be deleted. Do they have numbers, like revocations-1.txt, revocations-2.txt or how do they coexist?

Yes, just like that. What is the one file I should keep and then rename? Thank you again.

''jscher2000 [[#answer-916422|said]]'' <blockquote> ''sbracco [[#answer-916415|said]]'' <blockquote>Multiple folders but only the default one has multiple revocation files. About 37. Rename each one? </blockquote> There should only be one, so the others definitely do not belong and can be deleted. Do they have numbers, like revocations-1.txt, revocations-2.txt or how do they coexist? </blockquote> Yes, just like that. What is the one file I should keep and then rename? Thank you again.
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

sbracco said

Yes, just like that. What is the one file I should keep and then rename? Thank you again.

I would rename the revocations.txt file and delete the numbered files.

''sbracco [[#answer-916448|said]]'' <blockquote> Yes, just like that. What is the one file I should keep and then rename? Thank you again. </blockquote> I would rename the revocations.txt file and delete the numbered files.