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When I add a new account the only option for deleted messages is to go to Inbox - not Trash option is provided

Matt replied
Ryerson

I added a new account. In the Server Setting screen, the only option provided to "When I delete a message ... Move it to this folder" is "Inbox". There is no option for "Trash" even though there is a Trash folder. What do I do?

I added a new account. In the Server Setting screen, the only option provided to "When I delete a message ... Move it to this folder" is "Inbox". There is no option for "Trash" even though there is a Trash folder. What do I do?

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Chosen Solution

what mail provider? Do you have the same issue if you restart with add-ons disabled from the help menu?