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Can't download emails, but I can send (but not save) emails and download emails to other devices.

  • 13 replies
  • 2 have this problem
  • 2 views
  • Last reply by Stupefied

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Thunderbird stopped downloading emails two days ago. No change to Thunderbird, operating system, or antivirus software. I can access email on line and download messages to my iPad. I tried resetting my email password, but Thunderbird doesn't seem to get that far enough in accessing the email to need the password. It keeps trying to connect. The message on the error console says "Could not read chrome manifest 'jar:file:///C:/Users/Judy/AppData/Roaming/Thunderbird/Profiles/3v3ywll3.default/extensions/tbtestpilot@labs.mozilla.com.xpi!/chrome.manifest'."

Thunderbird stopped downloading emails two days ago. No change to Thunderbird, operating system, or antivirus software. I can access email on line and download messages to my iPad. I tried resetting my email password, but Thunderbird doesn't seem to get that far enough in accessing the email to need the password. It keeps trying to connect. The message on the error console says "Could not read chrome manifest 'jar:file:///C:/Users/Judy/AppData/Roaming/Thunderbird/Profiles/3v3ywll3.default/extensions/tbtestpilot@labs.mozilla.com.xpi!/chrome.manifest'."

Chosen solution

Try to change 'Connection security' for the IMAP server to 'None'.

Read this answer in context 👍 0

All Replies (13)

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I tried all the troubleshooting suggestions there and they didn't help.

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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

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Firefox

47.0.1

Build ID: 20160623154057 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 OS: Windows_NT 6.1 x86 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false


EPUBReader 1.5.0.9 Enabled: true ID: {5384767E-00D9-40E9-B72F-9CC39D655D6F}

Firefox Hello
1.4.2

Enabled: true ID: loop@mozilla.org

Multi-process staged rollout

1.0 Enabled: true ID: e10srollout@mozilla.org

Pocket
1.0.2

Enabled: true ID: firefox@getpocket.com

Adobe Acrobat - Create PDF

2.0 Enabled: false ID: web2pdfextension.15@web2pdf.adobedotcom

Virtual Account Numbers for Firefox

4.0.0.17

Enabled: false ID: citius@orbiscom


Adapter Description: NVIDIA GeForce GT 620 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 0 Enhanced Contrast: 400 Device ID: 0x1049 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17568) Driver Date: 11-5-2015 Driver Version: 10.18.13.5891 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 097710de Supports Hardware H264 Decoding: Yes Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 620 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo

Important Modified Preferences


accessibility.lastLoadDate: 1472568274 accessibility.loadedInLastSession: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160623154057 browser.startup.homepage: https://news.google.com/ browser.startup.homepage_override.buildID: 20160623154057 browser.startup.homepage_override.mstone: 47.0.1 browser.tabs.remote.disabled-for-a11y: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 47.0.1 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 47.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x1049 gfx.crash-guard.d3d11layers.driverVersion: 10.18.13.5891 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x1049 gfx.driver-init.driverVersion: 9.18.13.1106 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.benchmark.vp9.fps: 150 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1462631857 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1471458080 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160623154057 media.gmp-manager.lastCheck: 1472568334 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1465661300 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\Judy\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\Judy\AppData\Local\Temp\WebRTC.log media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1472152070 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Adobe_PDF.print_bgcolor: false print.printer_Adobe_PDF.print_bgimages: false print.printer_Adobe_PDF.print_colorspace: print.printer_Adobe_PDF.print_command: print.printer_Adobe_PDF.print_downloadfonts: false print.printer_Adobe_PDF.print_duplex: 1515870810 print.printer_Adobe_PDF.print_edge_bottom: 0 print.printer_Adobe_PDF.print_edge_left: 0 print.printer_Adobe_PDF.print_edge_right: 0 print.printer_Adobe_PDF.print_edge_top: 0 print.printer_Adobe_PDF.print_evenpages: true print.printer_Adobe_PDF.print_footercenter: print.printer_Adobe_PDF.print_footerleft: &PT print.printer_Adobe_PDF.print_footerright: &D print.printer_Adobe_PDF.print_headercenter: print.printer_Adobe_PDF.print_headerleft: &T print.printer_Adobe_PDF.print_headerright: &U print.printer_Adobe_PDF.print_in_color: true print.printer_Adobe_PDF.print_margin_bottom: 0.5 print.printer_Adobe_PDF.print_margin_left: 0.5 print.printer_Adobe_PDF.print_margin_right: 0.5 print.printer_Adobe_PDF.print_margin_top: 0.5 print.printer_Adobe_PDF.print_oddpages: true print.printer_Adobe_PDF.print_orientation: 1 print.printer_Adobe_PDF.print_page_delay: 50 print.printer_Adobe_PDF.print_paper_data: 1 print.printer_Adobe_PDF.print_paper_height: -1.00 print.printer_Adobe_PDF.print_paper_name: print.printer_Adobe_PDF.print_paper_size_type: 0 print.printer_Adobe_PDF.print_paper_size_unit: 1 print.printer_Adobe_PDF.print_paper_width: -1.00 print.printer_Adobe_PDF.print_plex_name: print.printer_Adobe_PDF.print_resolution: 1200 print.printer_Adobe_PDF.print_resolution_name: print.printer_Adobe_PDF.print_reversed: false print.printer_Adobe_PDF.print_scaling: 1.00 print.printer_Adobe_PDF.print_shrink_to_fit: true print.printer_Adobe_PDF.print_to_file: false print.printer_Adobe_PDF.print_unwriteable_margin_bottom: 0 print.printer_Adobe_PDF.print_unwriteable_margin_left: 0 print.printer_Adobe_PDF.print_unwriteable_margin_right: 0 print.printer_Adobe_PDF.print_unwriteable_margin_top: 0 print.printer_Canon_MX880_series_Printer.print_bgcolor: false print.printer_Canon_MX880_series_Printer.print_bgimages: false print.printer_Canon_MX880_series_Printer.print_colorspace: print.printer_Canon_MX880_series_Printer.print_command: print.printer_Canon_MX880_series_Printer.print_downloadfonts: false print.printer_Canon_MX880_series_Printer.print_duplex: 1515870810 print.printer_Canon_MX880_series_Printer.print_edge_bottom: 0 print.printer_Canon_MX880_series_Printer.print_edge_left: 0 print.printer_Canon_MX880_series_Printer.print_edge_right: 0 print.printer_Canon_MX880_series_Printer.print_edge_top: 0 print.printer_Canon_MX880_series_Printer.print_evenpages: true print.printer_Canon_MX880_series_Printer.print_footercenter: print.printer_Canon_MX880_series_Printer.print_footerleft: &PT print.printer_Canon_MX880_series_Printer.print_footerright: &D print.printer_Canon_MX880_series_Printer.print_headercenter: print.printer_Canon_MX880_series_Printer.print_headerleft: &T print.printer_Canon_MX880_series_Printer.print_headerright: &U print.printer_Canon_MX880_series_Printer.print_in_color: true print.printer_Canon_MX880_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MX880_series_Printer.print_margin_left: 0.5 print.printer_Canon_MX880_series_Printer.print_margin_right: 0.5 print.printer_Canon_MX880_series_Printer.print_margin_top: 0.5 print.printer_Canon_MX880_series_Printer.print_oddpages: true print.printer_Canon_MX880_series_Printer.print_orientation: 0 print.printer_Canon_MX880_series_Printer.print_page_delay: 50 print.printer_Canon_MX880_series_Printer.print_paper_data: 1 print.printer_Canon_MX880_series_Printer.print_paper_height: -1.00 print.printer_Canon_MX880_series_Printer.print_paper_name: print.printer_Canon_MX880_series_Printer.print_paper_size_type: 0 print.printer_Canon_MX880_series_Printer.print_paper_size_unit: 1 print.printer_Canon_MX880_series_Printer.print_paper_width: -1.00 print.printer_Canon_MX880_series_Printer.print_plex_name: print.printer_Canon_MX880_series_Printer.print_resolution: 300 print.printer_Canon_MX880_series_Printer.print_resolution_name: print.printer_Canon_MX880_series_Printer.print_reversed: false print.printer_Canon_MX880_series_Printer.print_scaling: 1.00 print.printer_Canon_MX880_series_Printer.print_shrink_to_fit: true print.printer_Canon_MX880_series_Printer.print_to_file: false print.printer_Canon_MX880_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MX880_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MX880_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MX880_series_Printer.print_unwriteable_margin_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: 1515870810 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print

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The Firefox Troubleshooting Information won't help. Please post your Thunderbird Troubleshooting Information.

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Application Basics

   Name: Thunderbird
   Version: 17.0.9
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20130911 Thunderbird/17.0.9
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20130911173805
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.lmstrategies.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: smtp.lmstrategies.com:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) localhost:110, plain, passwordCleartext
     OUTGOING: smtp.lmstrategies.com:587, alwaysSTARTTLS, passwordCleartext, true
 Extensions
   Lightning, 4.7, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 17.0.9
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 17
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 20
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: d3a0d1f5-8549-4772-9ee1-503df5c064b
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1472152185
     places.history.expiration.transient_current_max_pages: 104858
 Graphics
   Adapter Description: NVIDIA GeForce GT 620
   Vendor ID: 10de
   Device ID: 1049
   Adapter RAM: 1024
   Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
   Driver Version: 10.18.13.5891
   Driver Date: 11-5-2015
   Direct2D Enabled: false
   DirectWrite Enabled: false (6.2.9200.17568)
   ClearType Parameters: Gamma: 2200 Pixel Structure: BGR ClearType Level: 0 Enhanced Contrast: 400
   WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 620) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
   GPU Accelerated Windows: 0/1
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There are two accounts according to the Troubleshooting Information. One IMAP, and one POP account. Which is the troubled one?

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Check with your email provider about the correct server settings for IMAP. They possibly do have a support web site. Once you confirmed the required settings with them please post them here.

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Chosen Solution

Try to change 'Connection security' for the IMAP server to 'None'.

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We're traveling, but I'll try this as soon as we return. Thank you for all your help. I hope that I explained that I'm not getting a "can't connect to the server" error message. Thunderbird just keeps perpetually trying to connect.

Should this also fix the inability to save sent messages and drafts?

Again, thanks.

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This solved the problem. Many thanks for your patience.