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HTML5 videos stopped working after Windows 10 Anniversary Update - Media Feature Pack is installed

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  • Last reply by AliceWyman

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Hello!

When opening links to HTML5 videos, I can watch them as they load but as soon as the video is fully buffered/downloaded, it either dissapears or shows a "unloaded image placeholder"-icon, depening on source. This issue doesn't seem to happen on sites such as Youtube - I've only ever seen it on sites hosting gif-esque HTML5 videos, such as the following: http://i.imgur.com/u9oX1hD.gifv .

Whenever this playback issue happens, a message from Mozilla shows on the top of the page, reading "To improve video quality, you may need to install Microsoft's Media Feature Pack", and a link to this page: https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows?as=u&utm_source=inproduct . This all started to happen after the Anniversary update.

My version of Windows 10 is an N-version, meaning the media features of the default windows are not preinstalled. The issue is that I HAVE installed the Media Feature Pack already, and if I try to download the latest and install again it says that it's already up-to-date.

I can't seem to find any other threads about this particular issue. I can provide further details I have not been clear enough about my issue, or if there's any kinds of test you'd like me to do.

Thanks, Towkin

Chosen solution

hi, unfortunately it appears that you have to reinstall the windows media feature pack anew after each major windows 10 milestone - this should hopefully be the right link for the win10 anniversary update: https://www.microsoft.com/en-us/download/details.aspx?id=53356

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Chosen Solution

hi, unfortunately it appears that you have to reinstall the windows media feature pack anew after each major windows 10 milestone - this should hopefully be the right link for the win10 anniversary update: https://www.microsoft.com/en-us/download/details.aspx?id=53356

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i installed the media pack and it still won't work for me. 50.0a2 (2016-09-19)

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ban_everyone said

i installed the media pack and it still won't work for me. 50.0a2 (2016-09-19)

The solution for this question is specific to Windows 10 N edition with the Anniversary Update (Windows 10 Version 1607). See this article for Microsoft Media Feature Pack download links for other Windows versions (N and KN editions):

If you need more help please ask a new question. See Forum rules and guidelines. I'll close this thread now.