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Options/Remote Content button missing. permissions.default.image reverts to 2

Posted

After recovering my email and calendar from a MozBackup file (I know, but it was all I had when the other computer s*** the bed) I have several funky things happening but missing the ability to allow (or not) remote content is the most annoying. None of the fixes I have found have worked. Is there a way to set all Configurations to default? Does anyone have a better fix?

After recovering my email and calendar from a MozBackup file (I know, but it was all I had when the other computer s*** the bed) I have several funky things happening but missing the ability to allow (or not) remote content is the most annoying. None of the fixes I have found have worked. Is there a way to set all Configurations to default? Does anyone have a better fix?

Chosen solution

re :the Defaults - Prefs folder contains 6 .js files in addition to the channel-prefs.js file. Interesting....I was under the impression that those sort of files were put into omni.ja file to help improve performance, so I was not expecting them to be in different places. They are in the omni.ja file in my installation.

I understand that you have been installing several times, but it looks as if you have installed on top of an older one to get those files in that folder.

Please work through every stage mentioned below in the order stated. I want to be certain that you have a clean install and no local cache interfering.

  • Please close Thunderbird now.

Access this file:

  • C:\Users\<Windows user name>\AppData\Local\Thunderbird\Profiles

It will contain your profile name folder, but not the one which Thunderbird uses to contain all your profile accounts, emails, etc. Windows creates it and uses it as a cache.

  • Please delete the profile name folder usually called 'xxxxxxxx.default' where the x's are letters and numbers.


Now access :

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\
  • open 'prefs.js' file using Notepad and make sure there is no mention of the user_pref
  • permissions.default.image

If there is, then please carefully remove that line and save the file.

  • Delete the following files - they will be auto recreated.

- * session.json - * xulstore.json


Some time back I mentioned completely uninstalling the program Please do this again.

via Control Panel > Programs & Features.

Then check it really has gone: This should not exist..depending upon whether you use 32bit or 64bit operating system

  • C:\Program Files\Mozilla Thunderbird\

nor

  • C:\Program Files (x86)\Mozilla Thunderbird\
  • Delete any previous program downloads, which may be in your 'Downloads' folder to prevent any confusion.

Download a completely fresh installation from here:

  • choose preferred language eg: en-GB is English British
  • download the 'Thunderbird Setup 45.3.0.exe' file

Then run that file to install Thunderbird. The windows appdata > local > Thunderbird > Profile folder will auto add a new folder for the profile name and put some cache folders in it.

Finally start Thunderbird and report back on the results.

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0

More Information

Matt
  • Top 10 Contributor
  • Moderator
2822 solutions 19072 answers

can you change other settings? Like add a signature?

can you change other settings? Like add a signature?

Question owner

I can add a signature, it was still there, even after restarting the computer.¶ If it helps, the other significant problem is with subfolders in local folders, I often (but not always) have to open them in a new tab to see the messages, but once I do the messages are visible in the usual way. Repairing the folder makes no difference.

I can add a signature, it was still there, even after restarting the computer.¶ If it helps, the other significant problem is with subfolders in local folders, I often (but not always) have to open them in a new tab to see the messages, but once I do the messages are visible in the usual way. Repairing the folder makes no difference.

Question owner

I am still stumbling along without the button to allow remote content. I really need to fix this. In the interest of completely describing all issues:

  1. Allow/disallow button missing
  2. Some sub-folders not opening properly (if I open them in a new tab, then close the tab the folder is open)
  3. Inbox of primary email account always opens with "# This Source Code Form . . ." and I can not delete it.
  4. Please HELP, I have tried all fixes I have found to no avail.
I am still stumbling along without the button to allow remote content. I really need to fix this. In the interest of completely describing all issues: # Allow/disallow button missing # Some sub-folders not opening properly (if I open them in a new tab, then close the tab the folder is open) # Inbox of primary email account always opens with "# This Source Code Form . . ." and I can not delete it. # Please HELP, I have tried all fixes I have found to no avail.
Toad-Hall
  • Top 10 Contributor
1417 solutions 9329 answers

Please restart Thunderbird with addons disabled.

In Thunderbird 'Help' > 'Restart with add-ons disabled.'

If it now works then it is possible one of your addons is causing a conflict. You would need to restart as normal, access the Addons and disable one at a time, restarting each time to see if it starts to work, then when you know which addon it is, see if there is an update for that addon.

Please report back on results.

Please restart Thunderbird with addons disabled. In Thunderbird 'Help' > 'Restart with add-ons disabled.' If it now works then it is possible one of your addons is causing a conflict. You would need to restart as normal, access the Addons and disable one at a time, restarting each time to see if it starts to work, then when you know which addon it is, see if there is an update for that addon. Please report back on results.
Toad-Hall
  • Top 10 Contributor
1417 solutions 9329 answers

Also check this:

'Tools' > 'Options' > 'Advanced' > 'General' tab OR 'Menu icon' > 'Options' > 'Options' > 'Advanced' > 'General' tab

click on 'Config Editor' button - it will say to be careful :)

In search type: default.image Look for this line: permissions.default.image The Value needs to be : 1 If it is not 1 then double click on the line to get a pop up window and enter the number 1 and click on all OK's

Please report back on results.

Also check this: 'Tools' > 'Options' > 'Advanced' > 'General' tab OR 'Menu icon' > 'Options' > 'Options' > 'Advanced' > 'General' tab click on 'Config Editor' button - it will say to be careful :) In search type: '''default.image''' Look for this line: '''permissions.default.image''' The Value needs to be : '''1''' If it is not '''1''' then double click on the line to get a pop up window and enter the number '''1 '''and click on all OK's Please report back on results.

Question owner

Toad-Hall; both suggestions were among the first I tried.

As the issue title says "permissions.default.image reverts to 2" The only active add-on is Lightning (calendar). Talkback is disabled and incompatible. However even with them both disabled the problem persists.

Thanks for the suggestions though.

Toad-Hall; both suggestions were among the first I tried. As the issue title says "permissions.default.image reverts to 2" The only active add-on is Lightning (calendar). Talkback is disabled and incompatible. However even with them both disabled the problem persists. Thanks for the suggestions though.
Toad-Hall
  • Top 10 Contributor
1417 solutions 9329 answers

I've done a bit of reading around bugzilla and this bug was mentioned. https://bugzilla.mozilla.org/show_bug.cgi?id=736045 It was also not possible to reset the value directly into the prefs.js file and so the conclusion was that something was amiss with the actual installation/program and not the profile itself.

Please uninstall all versions of Thunderbird program. Start > Settings > Control Panel > Programs & Features select Thunderbird and click on 'uninstall'.

Make sure there are no aditional versions of Thunderbird.

Then download and install from this link, choosing the prefered language and download for your OS: https://www.mozilla.org/en-US/thunderbird/all/

Report back on results.

I've done a bit of reading around bugzilla and this bug was mentioned. https://bugzilla.mozilla.org/show_bug.cgi?id=736045 It was also not possible to reset the value directly into the prefs.js file and so the conclusion was that something was amiss with the actual installation/program and not the profile itself. Please uninstall all versions of Thunderbird program. Start > Settings > Control Panel > Programs & Features select Thunderbird and click on 'uninstall'. Make sure there are no aditional versions of Thunderbird. Then download and install from this link, choosing the prefered language and download for your OS: https://www.mozilla.org/en-US/thunderbird/all/ Report back on results.

Question owner

Well, I learned a little more. After reinstalling as suggested the problem still persists. Tried changing the default.image value to 1, worked (although I saw no button, that could be the unread email available). Checking that value at every step along the way, it reset to 2 as when I closed and reopened Thunderbird.

Conclusion, yes, default.image set to 2 is the problem but something is resetting it back to 2 whenever I close the program.

Tried (again) with add-ons disabled, left them disabled this time. Still, the value reverted to 2. It appears Thunderbird itself, not an add-on is changing the value.

p.s. operating with default.image set to 1 (without restarting) also resolved the folders issues.

Well, I learned a little more. After reinstalling as suggested the problem still persists. Tried changing the default.image value to 1, worked (although I saw no button, that could be the unread email available). Checking that value at every step along the way, it reset to 2 as when I closed and reopened Thunderbird. Conclusion, yes, default.image set to 2 is the problem but something is resetting it back to 2 whenever I close the program. Tried (again) with add-ons disabled, left them disabled this time. Still, the value reverted to 2. It appears Thunderbird itself, not an add-on is changing the value. p.s. operating with default.image set to 1 (without restarting) also resolved the folders issues.

Question owner

Confirmed, the Options button is back ----- IF I set default.image to 1 each time I open Thunderbird. More a workaround than a fix, but progress.

Confirmed, the Options button is back ----- IF I set default.image to 1 each time I open Thunderbird. More a workaround than a fix, but progress.
Matt
  • Top 10 Contributor
  • Moderator
2822 solutions 19072 answers

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

I doubt this will move this a lot further to a solution. But it is a step that can not be ignored.

What security / Optimization software do you have installed? Anti virus, ccleaner memory compressors etc. Check the file properties for last accessed and updated for the prefs.js file Do they update on closing and only then?

Open the prefs.js file in notepad. scroll around in it. Is there anything that looks like corruption? (not text) the file is a text file and everything should appear basically as any other Unicode text file. You do not have to understand the text to see something that looks odd in the context.

Please add the troubleshooting information to your post To find the Troubleshooting information: * Open Help (or click on three-line-icon and select Help) * Choose Troubleshooting Information * Use the button Copy to clipboard to select all. Do not check box "Include account names"! * Paste this in your post. I doubt this will move this a lot further to a solution. But it is a step that can not be ignored. What security / Optimization software do you have installed? Anti virus, ccleaner memory compressors etc. Check the file properties for last accessed and updated for the prefs.js file Do they update on closing and only then? Open the prefs.js file in notepad. scroll around in it. Is there anything that looks like corruption? (not text) the file is a text file and everything should appear basically as any other Unicode text file. You do not have to understand the text to see something that looks odd in the context.

Question owner

Application Basics

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   account1:
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     OUTGOING: , smtp.east.cox.net:25, plain, passwordCleartext, true
     OUTGOING: , smtp.east.cox.net:25, plain, passwordCleartext, false
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) pop.east.cox.net:110, plain, 0
     OUTGOING: , smtp.east.cox.net:25, plain, passwordCleartext, true
   account4:
     INCOMING: account4, , (pop3) pop.east.cox.net:110, plain, 0
     OUTGOING: , smtp.east.cox.net:587, alwaysSTARTTLS, passwordEncrypted, true
   account5:
     INCOMING: account5, , (pop3) pop3.live.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
   account6:
     INCOMING: account6, , (pop3) pop.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true
   account7:
     INCOMING: account7, , (pop3) pop.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true
   account8:
     INCOMING: account8, , (pop3) pop.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true
   account9:
     INCOMING: account9, , (pop3) pop.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true
   account10:
     INCOMING: account10, , (pop3) pop.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true
 Crash Reports
 Extensions
   Lightning, 4.7.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Talkback, 1.5.0.2, false, talkback@mozilla.org
Application Basics Name: Thunderbird Version: 45.2.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.2.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20160630070546 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.east.cox.net:110, plain, 0 OUTGOING: , smtp.east.cox.net:25, plain, passwordCleartext, true OUTGOING: , smtp.east.cox.net:25, plain, passwordCleartext, false account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) pop.east.cox.net:110, plain, 0 OUTGOING: , smtp.east.cox.net:25, plain, passwordCleartext, true account4: INCOMING: account4, , (pop3) pop.east.cox.net:110, plain, 0 OUTGOING: , smtp.east.cox.net:587, alwaysSTARTTLS, passwordEncrypted, true account5: INCOMING: account5, , (pop3) pop3.live.com:995, SSL, passwordCleartext OUTGOING: , smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true account6: INCOMING: account6, , (pop3) pop.cox.net:995, SSL, passwordCleartext OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true account7: INCOMING: account7, , (pop3) pop.cox.net:995, SSL, passwordCleartext OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true account8: INCOMING: account8, , (pop3) pop.cox.net:995, SSL, passwordCleartext OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true account9: INCOMING: account9, , (pop3) pop.cox.net:995, SSL, passwordCleartext OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true account10: INCOMING: account10, , (pop3) pop.cox.net:995, SSL, passwordCleartext OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true Crash Reports Extensions Lightning, 4.7.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Talkback, 1.5.0.2, false, talkback@mozilla.org

Question owner

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     NSS S/MIME
     3.21.
Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.2.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.d3d11layers.appVersion: 45.2.0 gfx.crash-guard.d3d11layers.deviceID: 0x13c0 gfx.crash-guard.d3d11layers.driverVersion: 21.21.13.7254 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.appVersion: 45.2.0 gfx.crash-guard.glcontext.deviceID: 0x13c0 gfx.crash-guard.glcontext.driverVersion: 10.18.13.6881 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct2d.disabled: false gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: false mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 7f572b45-9c98-421e-82de-c5bc6313053 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1471799088 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 plugin.importedState: true plugin.state.flash: 0 print.printer_HP_DeskJet_1220C.print_bgcolor: false print.printer_HP_DeskJet_1220C.print_bgimages: false print.printer_HP_DeskJet_1220C.print_colorspace: print.printer_HP_DeskJet_1220C.print_command: print.printer_HP_DeskJet_1220C.print_downloadfonts: false print.printer_HP_DeskJet_1220C.print_duplex: -437918235 print.printer_HP_DeskJet_1220C.print_edge_bottom: 0 print.printer_HP_DeskJet_1220C.print_edge_left: 0 print.printer_HP_DeskJet_1220C.print_edge_right: 0 print.printer_HP_DeskJet_1220C.print_edge_top: 0 print.printer_HP_DeskJet_1220C.print_evenpages: true print.printer_HP_DeskJet_1220C.print_footercenter: print.printer_HP_DeskJet_1220C.print_footerleft: &PT print.printer_HP_DeskJet_1220C.print_footerright: &D print.printer_HP_DeskJet_1220C.print_headercenter: print.printer_HP_DeskJet_1220C.print_headerleft: &T print.printer_HP_DeskJet_1220C.print_headerright: &U print.printer_HP_DeskJet_1220C.print_in_color: true print.printer_HP_DeskJet_1220C.print_margin_bottom: 0.5 print.printer_HP_DeskJet_1220C.print_margin_left: 0.5 print.printer_HP_DeskJet_1220C.print_margin_right: 0.5 print.printer_HP_DeskJet_1220C.print_margin_top: 0.5 print.printer_HP_DeskJet_1220C.print_oddpages: true print.printer_HP_DeskJet_1220C.print_orientation: 0 print.printer_HP_DeskJet_1220C.print_page_delay: 50 print.printer_HP_DeskJet_1220C.print_paper_data: 1 print.printer_HP_DeskJet_1220C.print_paper_height: 11.00 print.printer_HP_DeskJet_1220C.print_paper_name: print.printer_HP_DeskJet_1220C.print_paper_size_type: 0 print.printer_HP_DeskJet_1220C.print_paper_size_unit: 0 print.printer_HP_DeskJet_1220C.print_paper_width: 8.50 print.printer_HP_DeskJet_1220C.print_plex_name: print.printer_HP_DeskJet_1220C.print_resolution: -437918235 print.printer_HP_DeskJet_1220C.print_resolution_name: print.printer_HP_DeskJet_1220C.print_reversed: false print.printer_HP_DeskJet_1220C.print_scaling: 1.00 print.printer_HP_DeskJet_1220C.print_shrink_to_fit: true print.printer_HP_DeskJet_1220C.print_to_file: false print.printer_HP_DeskJet_1220C.print_unwriteable_margin_bottom: 0 print.printer_HP_DeskJet_1220C.print_unwriteable_margin_left: 0 print.printer_HP_DeskJet_1220C.print_unwriteable_margin_right: 0 print.printer_HP_DeskJet_1220C.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true Graphics Adapter Description: NVIDIA GeForce GTX 980 Vendor ID: 0x10de Device ID: 0x13c0 Adapter RAM: 4095 Adapter Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b07608b795ac4102\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b07608b795ac4102\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b07608b795ac4102\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b07608b795ac4102\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b07608b795ac4102\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b07608b795ac4102\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b07608b795ac4102\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b07608b795ac4102\nvwgf2um Driver Version: 21.21.13.7254 Driver Date: 8-11-2016 Direct2D Enabled: true DirectWrite Enabled: true (10.0.14393.0) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 980 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 1/1 Direct3D 11 AzureCanvasBackend: direct2d 1.1 AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d 1.1 JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.1 Basic ECC 3.21.1 Basic ECC NSS Util 3.21.1 3.21.1 NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC NSS S/MIME 3.21.

Question owner

I had to split Troubleshooting information into 2 posts, too long for 1.

I use Norton Antivirus. "Allow antivirus clients to Quarantine . . ." is not checked.

prefs.js took a few minutes to find and a while longer to figure out how to open. Scanned through it a couple of times but I see nothing out of the ordinary for a text document.

I had to split Troubleshooting information into 2 posts, too long for 1. I use Norton Antivirus. "Allow antivirus clients to Quarantine . . ." is not checked. prefs.js took a few minutes to find and a while longer to figure out how to open. Scanned through it a couple of times but I see nothing out of the ordinary for a text document.

Question owner

OH, and yes, Date modified for prefs.js updates each time.

OH, and yes, Date modified for prefs.js updates each time.
Zenos
  • Top 25 Contributor
2233 solutions 12095 answers

Do you also have a user.js file?

Do you also have a user.js file?

Question owner

Zenos, no user.js for Thunderbird, there is one for Firefox

Zenos, no user.js for Thunderbird, there is one for Firefox
Toad-Hall
  • Top 10 Contributor
1417 solutions 9329 answers

Could you try this: 'Tools' > 'Options' > 'Advanced' > 'General' tab OR 'Menu icon' > 'Options' > 'Options' > 'Advanced' > 'General' tab

uncheck 'Use hardware acceleration when available'

click on OK

Restart Thunderbird.


Report back on results.

Could you try this: 'Tools' > 'Options' > 'Advanced' > 'General' tab OR 'Menu icon' > 'Options' > 'Options' > 'Advanced' > 'General' tab uncheck 'Use hardware acceleration when available' click on OK Restart Thunderbird. Report back on results.

Question owner

That improved things some. default.image was still set to 2 but the options button showed up for most emails. Interestingly the email where I had to set default.image to 1 to see the remote content was the one from mozilla support notifying me of your post. I had no problem opening folders with this mornings mail but that could just be luck.

That improved things some. '''default.image''' was still set to 2 but the options button showed up for ''most'' emails. Interestingly the email where I had to set '''default.image''' to 1 to see the remote content was the one from mozilla support notifying me of your post. I had no problem opening folders with this mornings mail but that could just be luck.

Question owner

okay, it appears the folder problem is not fixed. default.image problem appears to have taken another step toward a fix, if only default.image would stick at 1

okay, it appears the folder problem is not fixed. '''default.image''' problem appears to have taken another step toward a fix, if only '''default.image''' would stick at 1
Toad-Hall
  • Top 10 Contributor
1417 solutions 9329 answers

Addon extension 'TalkBack' is what used to be the crash reporter (used to diagnose crashes) back in thunderbird2 - apparently it's not used anymore. So let's remove it.

Please uninstall Talkback. 'Tools' > 'Addons' OR 'Menu icon' > 'Addons'

I'm presuming you have permissions.default.image set as 1 Restart Thunderbird

Report back on results.

Addon extension 'TalkBack' is what used to be the crash reporter (used to diagnose crashes) back in thunderbird2 - apparently it's not used anymore. So let's remove it. Please uninstall Talkback. 'Tools' > 'Addons' OR 'Menu icon' > 'Addons' I'm presuming you have permissions.default.image set as 1 Restart Thunderbird Report back on results.