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When I receive a picture, sometimes I'll only get the top 3/4 inch of it.

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by JeanJines

JeanJines
JeanJines
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Not everytime but many times, I receive a picture in my InBox and there'll only be about the top 3/4 inch of the picture showing; the rest is blank. This started occurring after I did a clean install of Windows 10.

Any help would be appreciated.

Not everytime but many times, I receive a picture in my InBox and there'll only be about the top 3/4 inch of the picture showing; the rest is blank. This started occurring after I did a clean install of Windows 10. Any help would be appreciated.

All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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That sounds like the images are being corrupted some how. Do you have an anti virus other than defender that scans your mail?

JeanJines
JeanJines Question owner
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Matt --

Wish it were that simple -- I only have Windows Defender and it's 'On.'

I /am /able to view the picture when I'm in www.mail.twc.com so I copied it to my hard drive from there and was then able to send it on to those I originally wanted to send it to.

However, I /still/ can't view it in my Mozilla Thunderbird.

Thanks for the try, tho!!


Jean