Firefox crashes
Crash ID: bp-6c4cfdbd-5f0d-4e7b-9158-11c862160811
I have a fresh install of Windows 10 Enterprise (64-bit), running on a new Dell laptop.
Every time I attempt to open Firefox it crashes. It will not start in safemode. I have uninstalled and reinstalled it. That didn't work. I "refreshed" firefox, and that got it to open, I was able to verify I have no add-ons, but firefox crashed when I clicked on extensions. After that I was no longer able to get it back open (after repeated restarts, I was rarely given the "refresh firefox" option and now when I am it still crashes all the same.
Chosen solution
Interestingly enough, uninstalling (and manually deleting all of the leftover FireFox files), and then reinstalling using the offline installation files worked!
Read this answer in context 👍 0All Replies (6)
Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS Windows 10 OS Version 10.0.10586 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 94 stepping 3 | 8
Signature: PREF_GetIntPref
qipcap.dll = Websense Data Endpoint
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
sysfer.dll = Symantec CMC Firewall
ccIPC.dll = Symantec Security Technologies
IPSEng32.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs 1291738 REOPENED --- startup crash in nsPrefBranch::GetIntPref (Websense Endpoint)
1291736 RESOLVED DUPLICATE startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)
831751 RESOLVED WORKSFORME crash in pdfplugin @ PREF_GetIntPref with PDF Plugin for Firefox on Mac OS X 1.2
828184 VERIFIED FIXED startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)
768449 RESOLVED WORKSFORME Intermittent crash during test_bug_242956.html [@ PREF_GetIntPref]
Update / disable Websense. Update / disable Norton.
See if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Modified by FredMcD
Thanks - I updated my NVIDIA driver, restarted, still can't use open Firefox. Crashes in safemode or after a refresh.
Anymore thoughts?
Crash ID: bp-21114d8c-5307-4e11-a741-106362160812
hi, unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.
in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/
Signature: PREF_GetIntPref
qipcap.dll = Websense Data Endpoint
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
sysfer.dll = Symantec CMC Firewall
IPSEng32.dll = Symantec Intrusion Detection
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
FredMcD said
Update / disable Websense.
Update / disable Norton.
Chosen Solution
Interestingly enough, uninstalling (and manually deleting all of the leftover FireFox files), and then reinstalling using the offline installation files worked!
That was very good work. Well done. Please flag your last post as Solved Problem so others will know.