why won't Firefox let me download Adblocker?
I had adblocker, it poofed. Now I cannot download it at all. It downloaded on Internet explorer ok.
Chosen solution
If you haven't already shut down and restarted Windows, you might try that in case this is a file permissions problem that sometimes occurs after Windows updates.
It's possible that an extensions-related settings file has become corrupted. You could try this:
Open your current Firefox settings (AKA Firefox profile) folder using either
- "3-bar" menu button > "?" button > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter
In the first table on the page, click the "Show Folder" button. This should launch a new window listing various files and folders in Windows Explorer.
Leaving that window open, switch back to Firefox and Exit, either:
- "3-bar" menu button > "power" button
- (menu bar) File > Exit
Pause while Firefox finishes its cleanup, then rename any of these files that you find:
- compatibility.ini to something like compatibility-old.ini
- extensions.ini to something like extensions-old.ini
- extensions.json to something like extensions-old.json
- extensions.sqlite to something like extensions-old.sqlite (might not exist depending on how long you've been using this settings folder)
When you start Firefox back up again, it should explore your profile folder, other folders, and the Windows registry to rebuild the list. It probably will ask you to approve some of the extensions. Once things settle down, could you check the Add-ons page to see what came back?
Read this answer in context 👍 1All Replies (5)
There are a lot of ad blocking add-ons. Which one are you having trouble with?
If you need a new one, these are popular (Note: just one at a time or they might fight):
Firefox will not let me install either blocker that you sent me. I cannot get my adblocker plus back. it starts to install and then stops installing!
evelyn40475 said
Firefox will not let me install either blocker that you sent me.
Do you get a specific error message? It just stops?
Have you had any other issues on your Firefox that might be related, for example, problems accessing secure sites?
No. I signed in today and Adblock Plus was gone. I tried to reinstall it and it just strts to install and stops, no message. The other blocker you sent does the same thing.
Chosen Solution
If you haven't already shut down and restarted Windows, you might try that in case this is a file permissions problem that sometimes occurs after Windows updates.
It's possible that an extensions-related settings file has become corrupted. You could try this:
Open your current Firefox settings (AKA Firefox profile) folder using either
- "3-bar" menu button > "?" button > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter
In the first table on the page, click the "Show Folder" button. This should launch a new window listing various files and folders in Windows Explorer.
Leaving that window open, switch back to Firefox and Exit, either:
- "3-bar" menu button > "power" button
- (menu bar) File > Exit
Pause while Firefox finishes its cleanup, then rename any of these files that you find:
- compatibility.ini to something like compatibility-old.ini
- extensions.ini to something like extensions-old.ini
- extensions.json to something like extensions-old.json
- extensions.sqlite to something like extensions-old.sqlite (might not exist depending on how long you've been using this settings folder)
When you start Firefox back up again, it should explore your profile folder, other folders, and the Windows registry to rebuild the list. It probably will ask you to approve some of the extensions. Once things settle down, could you check the Add-ons page to see what came back?