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Firefox fails to connect to VMware VMRC remote console, seems to be certificate issue but only affects firefox (not chrome or edge).

Posted

Using vrealize automation 6.2.1, when trying to connect to a remote console firefox errors out with the following: Cannot establish a remote console connection. Verify that the machine is powered on. If the server has a self-signed certificate, you might need to accept the certificate, then close and retry the connection.

When trying to permanently add an exception, the windows will not allow me to continue to the page unless i de-select the permanent option (making it only a temporary bypass). Its odd that I even get an error on this page since Google Chrome and Microsoft Edge display the page as trusted AND connect to the remote console just fine. Any thoughts on this?

Ubuntu Gnome - 16.04 Firefox 47.0

Using vrealize automation 6.2.1, when trying to connect to a remote console firefox errors out with the following: Cannot establish a remote console connection. Verify that the machine is powered on. If the server has a self-signed certificate, you might need to accept the certificate, then close and retry the connection. When trying to permanently add an exception, the windows will not allow me to continue to the page unless i de-select the permanent option (making it only a temporary bypass). Its odd that I even get an error on this page since Google Chrome and Microsoft Edge display the page as trusted AND connect to the remote console just fine. Any thoughts on this? Ubuntu Gnome - 16.04 Firefox 47.0

Additional System Details

Installed Plug-ins

  • This plugin provides integration with Gnome Shell for live extension enabling and disabling. It can be used only by extensions.gnome.org
  • Version: 5.41.0.0
  • Version: 5.41.3.0

Application

  • Firefox 47.0
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0/Linux/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • LastPass 3.3.1 (support@lastpass.com)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Reddit Enhancement Suite 4.6.1 (jid1-xUfzOsOFlzSOXg@jetpack)
  • Ubuntu Modifications 3.2 (ubufox@ubuntu.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: X.Org -- Gallium 0.4 on AMD JUNIPER (DRM 2.43.0, LLVM 3.8.0)
  • adapterDeviceID: Gallium 0.4 on AMD JUNIPER (DRM 2.43.0, LLVM 3.8.0)
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: X.Org
  • driverDate:
  • driverVersion: 3.0 Mesa 11.2.0
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'CairoUseXRender': 0, u'AzureContentBackend': u'cairo'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • supportsHardwareH264: No
  • webglRenderer: X.Org -- Gallium 0.4 on AMD JUNIPER (DRM 2.43.0, LLVM 3.8.0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4255 solutions 59589 answers
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message '''http://kb.mozillazine.org/Error_loading_websites''' https://www.bing.com/search?q=web+site+access+denied https://support.mozilla.org/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER '''This Connection is Untrusted''' is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

Question owner

This did not help me. Time and date are correct on my local system and the server, I have disable DNS prefetching and ipv6 support with no luck.

The strange thing is my inability to permanently add an exception for this certificate. It seems as though firefox does not trust the CA or one of the intermediaries is missing, but edge and chrome display the page as trusted with no errors whatsoever.

Also FYI, the web page loads just fine once I temporarily add an exception, its the VMware remote console connection that fails (and only is failing in firefox).

This did not help me. Time and date are correct on my local system and the server, I have disable DNS prefetching and ipv6 support with no luck. The strange thing is my inability to permanently add an exception for this certificate. It seems as though firefox does not trust the CA or one of the intermediaries is missing, but edge and chrome display the page as trusted with no errors whatsoever. Also FYI, the web page loads just fine once I temporarily add an exception, its the VMware remote console connection that fails (and only is failing in firefox).
FredMcD
  • Top 10 Contributor
4255 solutions 59589 answers

I called for other help.

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

I called for other help. '''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.