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cannot paste images from ctrl-shift-prtscreen in messages

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  • Last reply by Matt

ericalbers
ericalbers
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It used to work, but in 45.2.0 I cannot screen capture with cntrl-shift printscreen and control-v into a message anymore??

Help! This feature is hugely needed by anyone who wishes to show anyone anything on their screen for debugging etc

NOTE it LOOKS LIKE it works, but when you Send, nothing goes with the email I tried to find a edit message, but theres not one, so maybe this is a second copy of this message.

It used to work, but in 45.2.0 I cannot screen capture with cntrl-shift printscreen and control-v into a message anymore?? Help! This feature is hugely needed by anyone who wishes to show anyone anything on their screen for debugging etc NOTE it LOOKS LIKE it works, but when you Send, nothing goes with the email I tried to find a edit message, but theres not one, so maybe this is a second copy of this message.

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Matt
Matt
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I tested it and it works for me.

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.