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All YouTube videos fail after 23 minutes 18 seconds using Firefox. No problem playing videos with Google Chrome.

Posted

YouTube HTML5 videos fail after 23 minutes 18 seconds. The audio becomes croaky and intermittent and the video freezes. I have to click somewhere on the video timeline for video & audio to resume. The video quality doesn't appear to be a factor because videos at 240p, 480p and 720p fail at the same time (23 mins 18 secs).

I disabled all add-ons and still had the problem.

I did a fresh install of Firefox and—before installing any add-ons—tested YouTube videos and got the same issue.

I've experimented with the "Override automatic cache management" box being unticked then ticked (with cache limit set to 200MB, then 400MB).

I don't experience this YouTube playback problem with Google Chrome (using Windows XP).

YouTube HTML5 videos fail after 23 minutes 18 seconds. The audio becomes croaky and intermittent and the video freezes. I have to click somewhere on the video timeline for video & audio to resume. The video quality doesn't appear to be a factor because videos at 240p, 480p and 720p fail at the same time (23 mins 18 secs). I disabled all add-ons and still had the problem. I did a fresh install of Firefox and—before installing any add-ons—tested YouTube videos and got the same issue. I've experimented with the "Override automatic cache management" box being unticked then ticked (with cache limit set to 200MB, then 400MB). I don't experience this YouTube playback problem with Google Chrome (using Windows XP).

Chosen solution

The problem seems to be resolved after an Adobe Flash update.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172
  • 5.1.40620.0
  • Unity Player 5.2.0f3
  • VLC media player Web Plugin
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Zylom Plugin
  • iTunes Detector Plug-in

Application

  • Firefox 47.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • EverSync - Sync bookmarks, backup your favorites. 10.6.1 (fvdmedia@gmail.com)
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • FireGestures 1.10.9 (firegestures@xuldev.org)
  • Keyword Search 1.1.6 (keywordsearch@kaply.com)
  • LastPass 3.3.1 (support@lastpass.com)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • SoundCloud Downloader - Technowise 0.98 ({c8d3bc80-0810-4d21-a2c2-be5f2b2832ac})
  • Speed Dial [FVD] - New Tab Page, Sync... 14.2.1 (pavel.sherbakov@gmail.com)
  • Stylish 2.0.6 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Tab Mix Plus 0.5.0.0 ({dc572301-7619-498c-a57d-39143191b318})
  • TrafficLight 0.2.23.1-signed.1-signed (trafficlight@bitdefender.com)
  • YouTube Video and Audio Downloader 0.5.2 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)
  • Bitdefender Wallet 2.2.1 (bdwteffv19@bitdefender.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 610
  • adapterDescription2:
  • adapterDeviceID: 0x104a
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 6-21-2013
  • driverDate2:
  • driverVersion: 6.14.13.2049
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 610 Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4188 solutions 58463 answers

Helpful Reply

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Question owner

I went to that Mozilla support page before posting the question and I could not see a solution to this problem; video and audio work on YouTube videos, but only up to 23 minutes 18 seconds.

I went to that Mozilla support page before posting the question and I could not see a solution to this problem; video and audio work on YouTube videos, but only up to 23 minutes 18 seconds.
FredMcD
  • Top 10 Contributor
4188 solutions 58463 answers

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.''' Hot key; '''<Control>''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Appearance.''' Then select '''Default.''' Now restart Firefox. -------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Thank you for your suggestion. Unfortunately this has not solved the problem.

Thank you for your suggestion. Unfortunately this has not solved the problem.

Modified by jeremygex

Chosen Solution

The problem seems to be resolved after an Adobe Flash update.

The problem seems to be resolved after an Adobe Flash update.
FredMcD
  • Top 10 Contributor
4188 solutions 58463 answers

That was very good work. Well done.

That was very good work. Well done.

Helpful Reply

A small update: I was only able to play a few HTML5 videos successfully and then the 23 minutes 18 seconds video problem returned! I decided to download the Adobe Flash player extension from Mozilla's addons page: https://addons.mozilla.org/en-US/firefox/addon/youtube-flash-video-player/?src=api

This replaces the HTML5 player with Adobe's Flash Player for YouTube videos. I'm able to play longer (30 minutes+) videos without any problems. This has been a successful workaround.

A small update: I was only able to play a few HTML5 videos successfully and then the 23 minutes 18 seconds video problem returned! I decided to download the Adobe Flash player extension from Mozilla's addons page: https://addons.mozilla.org/en-US/firefox/addon/youtube-flash-video-player/?src=api This replaces the HTML5 player with Adobe's Flash Player for YouTube videos. I'm able to play longer (30 minutes+) videos without any problems. This has been a successful workaround.

Modified by jeremygex

joeferrara 0 solutions 1 answers

Had the same problem, erratic video/audio after 23 minutes. The above link straightened out the problem, thanks for the fix.

Had the same problem, erratic video/audio after 23 minutes. The above link straightened out the problem, thanks for the fix.