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The firefox 47 upgrade has rendered our website unusable. How do we report this to someone?

Posted

Our web site, writen in ASP.Net, uses various pop up windows to prompt the user for specific actions. These work FINE in all browsers for all customers across the world, except this new Firefox 47 upgrade.

Customers starting calling today because they can't use our application with Firefox. We tested with Firefox 43 and 44 and both versions worked fine, but once we updated to Firefox 47, the application no longer functioned.

I will post a note to our customer users telling them to avoid using Firefox 47 until this is resolved.

Our web site, writen in ASP.Net, uses various pop up windows to prompt the user for specific actions. These work FINE in all browsers for all customers across the world, except this new Firefox 47 upgrade. Customers starting calling today because they can't use our application with Firefox. We tested with Firefox 43 and 44 and both versions worked fine, but once we updated to Firefox 47, the application no longer functioned. I will post a note to our customer users telling them to avoid using Firefox 47 until this is resolved.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36

More Information

Corey 'linuxmodder' Sheldon 21 solutions 223 answers

Melanierogers,

We could use some info on what actions and any plugins you are using. Have you or any customers tried any of these things?

  • restarting firefox in 'safe-mode'
  • Specified what OS(es) / platforms this behaviour is exhibited?

i.e. Windows 8/10 on Windows Phone vs. Android 5.x / 6.x on Samsung models .....

  • Have you checked for a web compat issue?

Any of these questions being answered would help immensely

Melanierogers, We could use some info on what actions and any plugins you are using. Have you or any customers tried any of these things? * restarting firefox in 'safe-mode' * Specified what OS(es) / platforms this behaviour is exhibited? i.e. Windows 8/10 on Windows Phone vs. Android 5.x / 6.x on Samsung models ..... * Have you checked for a web compat issue? Any of these questions being answered would help immensely

Modified by Noah_SUMO

jscher2000
  • Top 10 Contributor
8687 solutions 71011 answers

Hi melanierogers, do you have a publicly accessible page demonstrating this problem that you could link to?

Hi melanierogers, do you have a publicly accessible page demonstrating this problem that you could link to?
Kohei 9 solutions 62 answers

What kind of errors are you (or your customers) observing? Firefox developers cannot fix the issue without knowing any specific details.

We accept bug reports: https://www.fxsitecompat.com/en-CA/contribute/

What kind of errors are you (or your customers) observing? Firefox developers cannot fix the issue without knowing any specific details. We accept bug reports: https://www.fxsitecompat.com/en-CA/contribute/

Modified by Kohei