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The link "free download" doesn't work. It takes me to a page, where it says, "error failed to contact the origin," and then a long request id. How to fix it?

  • 3 replies
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  • Last reply by FredMcD

I have a macbook pro, osx 10.11.4

I wanted to download firefox, but it isn't working. When I click on the link, "free download," it takes me to a page, where it says, "error failed to contact the origin," and the a long request id. I don't know, if it has something to do with the settings on safari, or if it's just some mistake on the mozilla web page.

Any help would be appreciated.

Thanks :)

I have a macbook pro, osx 10.11.4 I wanted to download firefox, but it isn't working. When I click on the link, "free download," it takes me to a page, where it says, "error failed to contact the origin," and the a long request id. I don't know, if it has something to do with the settings on safari, or if it's just some mistake on the mozilla web page. Any help would be appreciated. Thanks :)

All Replies (3)

Chosen Solution

Thank you very much :)

Glad to help. Safe Surfing.