Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All my sync data has gone after i replaced my xubuntu 16.04 with linux mint 17.03

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by zicoreal

more options

i was running xubuntu 16.04 with latest firefox edition then i had synced all my data and bookmarks before i install linux mint 17.03 with firefox 46.0.1 then i logged in to my account to sync my data again but i found nothing happened is All my data has gone

i was running xubuntu 16.04 with latest firefox edition then i had synced all my data and bookmarks before i install linux mint 17.03 with firefox 46.0.1 then i logged in to my account to sync my data again but i found nothing happened is All my data has gone

Chosen solution

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

more options

Thanks  :) for your help , and I was lucky to have another copy of data on other OS.