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Cannot download email folders from TDS.NET

  • 9 replies
  • 2 have this problem
  • 58 views
  • Last reply by Matt

NEMO
NEMO

I am new to Thunderbird. Today I successfully set-up AOL and YAHOO. All associated folders and historical emails were downloaded. BUT when doing to same with my main email, TDS.NET I was only able to see my current emails in Thunderbird; no folders or historical emails were downloaded - - and this is my main address accounting for 95%+ of my emails. As an "old person" I am quick to point out that I must have done something wrong, but am not smart enough to figure out what. Thanks in advance for any advice.

I am new to Thunderbird. Today I successfully set-up AOL and YAHOO. All associated folders and historical emails were downloaded. BUT when doing to same with my main email, TDS.NET I was only able to see my current emails in Thunderbird; no folders or historical emails were downloaded - - and this is my main address accounting for 95%+ of my emails. As an "old person" I am quick to point out that I must have done something wrong, but am not smart enough to figure out what. Thanks in advance for any advice.

Chosen solution

JOY! In Advanced settings, uncheck box "Show Only Subscribed Folders." And this morning all my folders, all my history appeared in total for my TDS.NET account. I've tested six or so and it's all there. I would not have tried that if your direction hadn't given me the courage to explore, Matt. MANY, MANY THANKS.

Read this answer in context 👍 0

All Replies (9)

Matt
Matt
  • Top 25 Contributor

TDS IMAP mail settings are here http://settings.email/tds.net-email-settings.html Is that what you used?

Please add the troubleshooting information to your post so we can see just what setting you have used. To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
NEMO
NEMO Question owner

Matt: thanks for the assistance. In answer to your question, I did not "use" any IMAP settings for TDS or AOL or YAHOO: I merely allowed the Thunderbird system to access my accounts and configure the settings. So, perhaps I need to adjust something. Here is the Troubleshooting data you requested. Again, my thanks. 

 Application Basics

   Name: Thunderbird
   Version: 45.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160509110721
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.aol.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.aol.com:587, alwaysSTARTTLS, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) imap.tds.net:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.tds.net:587, alwaysSTARTTLS, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.7.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1464260099
     browser.cache.disk.capacity: 512000
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.direct2d: 3
     gfx.crash-guard.glcontext.appVersion: 45.1.0
     gfx.crash-guard.glcontext.deviceID: 0x0116
     gfx.crash-guard.glcontext.driverVersion: 8.15.10.2342
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1464194939
     mailnews.database.global.datastore.id: ebaf32f1-3c89-4636-8634-f40e8443119
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1464195577
     places.history.enabled: false
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0116
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
     Driver Version: 8.15.10.2342
     Driver Date: 3-25-2011
     Direct2D Enabled: Blocked for your graphics driver version.
     DirectWrite Enabled: false (6.2.9200.17568)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_4_1 ps_4_1) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC
Matt
Matt
  • Top 25 Contributor

Well Thunderbird guessed wrong.

Right click your TDS account in the folder pane, select settings and in server settings make the changes set out on the web site.

That is port 993 and connections security SSL

NEMO
NEMO Question owner

Thank you, Matt for your patience and persistence. I am attaching my updated Troubleshooting Information. FYI: there has been no change; I still cannot retrieve my folders from TDS.NET. Also, FYI, Thunderbird continues to retrieve my new messages timely and accurately. (As it does with my other accounts.) QUESTION: do you think I should contact TDS to see if there is some "setting" adjustment they can make at their end? Again, thanks. 


 Application Basics

   Name: Thunderbird
   Version: 45.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160509110721
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.aol.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.aol.com:587, alwaysSTARTTLS, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) mail.tds.net:993, SSL, passwordCleartext
     OUTGOING: , smtp.tds.net:587, alwaysSTARTTLS, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.7.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1464356856
     browser.cache.disk.capacity: 512000
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.direct2d: 3
     gfx.crash-guard.glcontext.appVersion: 45.1.0
     gfx.crash-guard.glcontext.deviceID: 0x0116
     gfx.crash-guard.glcontext.driverVersion: 8.15.10.2342
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1464194939
     mailnews.database.global.datastore.id: ebaf32f1-3c89-4636-8634-f40e8443119
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1464195577
     places.history.enabled: false
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0116
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
     Driver Version: 8.15.10.2342
     Driver Date: 3-25-2011
     Direct2D Enabled: Blocked for your graphics driver version.
     DirectWrite Enabled: false (6.2.9200.17568)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_4_1 ps_4_1) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 1
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC
Matt
Matt
  • Top 25 Contributor

Have you logged into TDS from your web browser and actually checked the mail and folders are stored there? I am wondering if your previous mail program (what was it?) was configured as POP and there is nothing on the server to get.

NEMO
NEMO Question owner

Happy Memorial Day, Matt. Yes, my mail and folders are stored on my TDS site. I use them daily but just to make sure, I chose several folders at random just now and was able to see emails from 2011 until today. So, yes, they are on the server. I've never used a "mail program" before, such as Outlook. Thunderbird is my first attempt. My incoming messages to TDS (who is my ISP and my Telco DSL provider) also appear in my gmail in-box (and now also Thunderbird). It is set-up as SMTP.gmail.com, port 465, SSL on the gmail site. All new emails appear on the TDS site, the GMAIL site and the Thunderbird site. The only issue seems to be the folders for TDS email; my other emails (such as AOL) are working 100% as planned. It really is a pain of sorts since I cannot move/save TDS mail to any of my existing folders. I've taken up enough of your time, for which I am grateful. Unless you can think of something else I need to do, I shall not bother you again. My thanks, Matt.

NEMO
NEMO Question owner

Matt: NEW DATA. My "ever-helpful" nephew showed me that I gave you "correct information" BUT not what you were looking for. GMAIL does "fetch" my emails using POP3. Is this getting in the way of downloading my folders to Thunderbird? Even though AOL, Yahoo etc. are set up the same way in GMAIL and they are working fine in Thunderbird? Curiouser and curiouser.

NEMO
NEMO Question owner

Chosen Solution

JOY! In Advanced settings, uncheck box "Show Only Subscribed Folders." And this morning all my folders, all my history appeared in total for my TDS.NET account. I've tested six or so and it's all there. I would not have tried that if your direction hadn't given me the courage to explore, Matt. MANY, MANY THANKS.

Matt
Matt
  • Top 25 Contributor

Preferable, is to leave that set to "show only subscribed folders" and actually subscribe to the ones you want.

Right click the account in the folder pane, select subscribe and put some ticks in the right boxes. You do not always want to see everything.