Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

redirect when I open mozilla

  • 3 replies
  • 1 has this problem
  • 36 views
  • Last reply by FredMcD

more options

When I open Mozilla, an advert pops up, instead of my home page. I have installed ad bloc, so no other adverts pop up, but when I open Mozilla, the random adverts that look like a virus (about winning i-phones etc) are always there. I have scanned my PC for viruses, and it says it has no viruses. I've also checked my control panel, and I have no programmes that seem unfamiliar or that I have there for a specific purpose. I have also refreshed my Firefox, and the problem is still there. I have checked add-ons as well, and there is only Ad Bloc.

Chosen solution

Bookmark and use this; Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

Bookmark and use this; Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

more options

It seems to have worked, I have no ads or strange sites so far, thank you so much!

Modified by Helen3012

more options

Glad to help. Safe Surfing.