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Firefox won't remember history (passwords, usernames, etc.)

Posted

I want Firefox to remember my history at websites so I don't have to keep entering my username and passwords. I go into the Menu, click on Options, then Privacy, then choose the option to have Firefox remember my history. After that it works fine. However, when I shut off my computer and then turn it on again later the settings that I chose (to remember history) haven't been saved and I have to go through that whole process of Options, Privacy, Remember My History all over again. How can I get Firefox to remember/save my settings so I don't have to do this each time I turn on my computer? Thanks for any help you can provide on this.

I want Firefox to remember my history at websites so I don't have to keep entering my username and passwords. I go into the Menu, click on Options, then Privacy, then choose the option to have Firefox remember my history. After that it works fine. However, when I shut off my computer and then turn it on again later the settings that I chose (to remember history) haven't been saved and I have to go through that whole process of Options, Privacy, Remember My History all over again. How can I get Firefox to remember/save my settings so I don't have to do this each time I turn on my computer? Thanks for any help you can provide on this.

Chosen solution

trend micro password manager that may be part of this security suite can be responsible for that behaviour. please uninstall it through your system control panel in case you're not using that piece of software.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 46.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Video DownloadHelper 5.6.0a2 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Vine Video Download 1.6 ({776f38cb-6255-4b92-b5cf-e5c71ff2b688})
  • Trend Micro BEP Firefox Extension 9.1.0.1030 (tmbepff@trendmicro.com) (Inactive)
  • Trend Micro Osprey Firefox Extension 2.0.0.1082 ({BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}) (Inactive)
  • Trend Micro Toolbar 9.0.0.1256 ({22181a4d-af90-4ca3-a569-faed9118d6bc}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 8-24-2015
  • driverDate2:
  • driverVersion: 10.18.15.4279
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4231 solutions 59052 answers

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

'''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157481 answers

A detail like a website remembering you (log you in automatically) is stored in a cookie.

You can use these steps to make a website recognize and remember you:

  • You can create a cookie "Allow" exception to keep specific cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing cookies will remove all selected cookies including cookies with an "Allow" exception you may want to keep
A detail like a website remembering you (log you in automatically) is stored in a cookie. You can use these steps to make a website recognize and remember you: *You can create a cookie "Allow" exception to keep specific cookies, especially in case of secure websites and when cookies expire when Firefox is closed. *Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions In case you use "Clear history when Firefox closes" or otherwise clear history. *do not clear the Cookies *do not clear the Site Preferences *Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings *https://support.mozilla.org/kb/remove-recent-browsing-search-and-download-history *clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data *clearing cookies will remove all selected cookies including cookies with an "Allow" exception you may want to keep

Question owner

FredMcD said

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

I followed the suggestions at the link you provided, specifically at the one section "Unable to save any preferences or settings". I did the steps that involved locating the prefs.js file (I couldn't locate a prefs.js.moztmp file). I followed each of the steps, restarted Firefox and was still unable to save preferences/settings.

''FredMcD [[#answer-871950|said]]'' <blockquote> '''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. </blockquote> I followed the suggestions at the link you provided, specifically at the one section "Unable to save any preferences or settings". I did the steps that involved locating the ''prefs.js file'' (I couldn't locate a ''prefs.js.moztmp'' file). I followed each of the steps, restarted Firefox and was still unable to save preferences/settings.

Modified by Bookworm111

Question owner

cor-el said

A detail like a website remembering you (log you in automatically) is stored in a cookie. You can use these steps to make a website recognize and remember you:
  • You can create a cookie "Allow" exception to keep specific cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions
In case you use "Clear history when Firefox closes" or otherwise clear history.
  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing cookies will remove all selected cookies including cookies with an "Allow" exception you may want to keep

The problem I'm having isn't with cookies, I don't think. It's that Firefox won't remember my settings in the Privacy and Security sections. I set them to remember my search history, saved logins/passwords, etc. Firefox will then remember these settings until I log off my computer. When I turn my computer again I check and find that Firefox hasn't saved my settings in Privacy and Security. I never had this problem until just a few days ago so I don't know what could have happened that would change this.

''cor-el [[#answer-872070|said]]'' <blockquote> A detail like a website remembering you (log you in automatically) is stored in a cookie. You can use these steps to make a website recognize and remember you: *You can create a cookie "Allow" exception to keep specific cookies, especially in case of secure websites and when cookies expire when Firefox is closed. *Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions In case you use "Clear history when Firefox closes" or otherwise clear history. *do not clear the Cookies *do not clear the Site Preferences *Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings *https://support.mozilla.org/kb/remove-recent-browsing-search-and-download-history *clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data *clearing cookies will remove all selected cookies including cookies with an "Allow" exception you may want to keep </blockquote> The problem I'm having isn't with cookies, I don't think. It's that Firefox won't remember my settings in the Privacy and Security sections. I set them to remember my search history, saved logins/passwords, etc. Firefox will then remember these settings until I log off my computer. When I turn my computer again I check and find that Firefox hasn't saved my settings in Privacy and Security. I never had this problem until just a few days ago so I don't know what could have happened that would change this.
FredMcD
  • Top 10 Contributor
4231 solutions 59052 answers

Are you using any of these?

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

What are you using as your protection programs?

Are you using any of these? <blockquote> Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. </blockquote> What are you using as your protection programs?
philipp
  • Top 25 Contributor
  • Moderator
5292 solutions 23385 answers

Chosen Solution

trend micro password manager that may be part of this security suite can be responsible for that behaviour. please uninstall it through your system control panel in case you're not using that piece of software.

trend micro password manager that may be part of this security suite can be responsible for that behaviour. please uninstall it through your system control panel in case you're not using that piece of software.

Question owner

FredMcD said

Are you using any of these?
Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

What are you using as your protection programs?

I have TrendMicro. I just saw Phillip's suggestion below and tried that (completely uninstalling the TrendMicro Password Manager, instead of just not using it) and that worked! Thanks to you and everyone here who helped me with suggestions, I really appreciate it.

''FredMcD [[#answer-872728|said]]'' <blockquote> Are you using any of these? <blockquote> Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. </blockquote> What are you using as your protection programs? </blockquote> I have TrendMicro. I just saw Phillip's suggestion below and tried that (completely uninstalling the TrendMicro Password Manager, instead of just not using it) and that worked! Thanks to you and everyone here who helped me with suggestions, I really appreciate it.

Question owner

philipp said

trend micro password manager that may be part of this security suite can be responsible for that behaviour. please uninstall it through your system control panel in case you're not using that piece of software.

Thank you so much! Your suggestion worked perfectly. Firefox now remembers my privacy and security settings. I would have never thought that the TrendMicro Password Manager was the problem because I had never used it. But I had never uninstalled it either. Once I uninstalled it and then restarted my computer my Firefox security and privacy settings were saved. Thanks again for your help, I really appreciate it.

''philipp [[#answer-872730|said]]'' <blockquote> trend micro password manager that may be part of this security suite can be responsible for that behaviour. please uninstall it through your system control panel in case you're not using that piece of software. </blockquote> Thank you so much! Your suggestion worked perfectly. Firefox now remembers my privacy and security settings. I would have never thought that the TrendMicro Password Manager was the problem because I had never used it. But I had never uninstalled it either. Once I uninstalled it and then restarted my computer my Firefox security and privacy settings were saved. Thanks again for your help, I really appreciate it.
FredMcD
  • Top 10 Contributor
4231 solutions 59052 answers

Great News Safe Surfing

Great News Safe Surfing
ckewsoul2000 0 solutions 1 answers

I am not using Trendmicro or any other password manager but have the same problem with username and password information being lost after shutting down my computer. The information is saved however between closing firefox and restarting it. Are there any other issues or software interactions that could cause this?

I am not using Trendmicro or any other password manager but have the same problem with username and password information being lost after shutting down my computer. The information is saved however between closing firefox and restarting it. Are there any other issues or software interactions that could cause this?
FredMcD
  • Top 10 Contributor
4231 solutions 59052 answers

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

'''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.