Firefox crashes
Mac OS X 10.11 – Fire Fox v46 – Constant crashing on launch, have tried every forum fix recommendation but still no joy, error being reported is:
AdapterDeviceID: 0x9488 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:46.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0,loop%40mozilla.org:1.2.6 BuildID: 20160421124000 CrashTime: 1461954355 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1461954332 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9488 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 20 StartupTime: 1461954354 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160421124000","version":"46.0","vendor":"Mozilla","platformVersion":"46.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3060,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"15.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x9488","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{}} Theme: classic/1.0 Throttleable: 1 UptimeTS: 1.2394274 Vendor: Mozilla Version: 46.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Chosen solution
hi MattJonesEC2i, that may be an issue with malware on your system - please see: Crashes on startup after the update to Firefox 46 on OS X
Read this answer in context 👍 0All Replies (2)
Chosen Solution
hi MattJonesEC2i, that may be an issue with malware on your system - please see: Crashes on startup after the update to Firefox 46 on OS X
Nailed it!! Thank you very much.
philipp said
hi MattJonesEC2i, that may be an issue with malware on your system - please see: Crashes on startup after the update to Firefox 46 on OS X
MattJonesEC2i said
Mac OS X 10.11 – Fire Fox v46 – Constant crashing on launch, have tried every forum fix recommendation but still no joy, error being reported is: AdapterDeviceID: 0x9488 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:46.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0,loop%40mozilla.org:1.2.6 BuildID: 20160421124000 CrashTime: 1461954355 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1461954332 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9488 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 20 StartupTime: 1461954354 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160421124000","version":"46.0","vendor":"Mozilla","platformVersion":"46.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3060,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"15.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x9488","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{}} Theme: classic/1.0 Throttleable: 1 UptimeTS: 1.2394274 Vendor: Mozilla Version: 46.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.