Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

more options

When I click to open Firefox it never opens, it sends me directly to a Crash Report window. I have tried to hold down Options to start it in Safe Mode, and it still crashes upon startup.

Crash ID: bp-7f887b01-971f-4d5d-9772-262922160428

When I click to open Firefox it never opens, it sends me directly to a Crash Report window. I have tried to hold down Options to start it in Safe Mode, and it still crashes upon startup. Crash ID: bp-7f887b01-971f-4d5d-9772-262922160428

Chosen solution

Hi Instrumentalist, did this solution work for you or does the problem continue?

Read this answer in context 👍 0

All Replies (2)

more options

Sorry to hear about the crashes and thank you for the report. The "mmhk" program that shows up in the crash report just before Firefox crashes is associated with a program that many consider unwanted software. Could you check whether you have it:

These are the company's removal instructions for Mac -- I don't know how reliable they are:

Option 1

  1. Quit Firefox browsers for all user accounts on the machine.
  2. In Finder, select Applications, then PremierOpinion.
  3. Click on PremierOpinionUninstall.app. A window will appear asking you to enter a name and password to add a new helper tool.
  4. Use an Administrator user name and password and select Add Helper.
  5. Once Add Helper is clicked, the software is removed.

Option 2

  1. Quit all Firefox browsers for all user accounts on the machine.
  2. Locate the PremierOpinion folder in the Applications directory.
  3. Drag the PremierOpinion folder to the Trash.
  4. Enter the administrator name and password, then click "ok" to complete uninstall.

Other resources:

more options

Chosen Solution

Hi Instrumentalist, did this solution work for you or does the problem continue?